Operations Captain - Remote Role in Hospitality

About the Role

We are seeking an Operations Captain to join Northland Properties in a remote capacity. As an Operations Captain, you will play a crucial role in delivering exceptional hospitality experiences while achieving profitability targets. This remote role offers the chance to grow your career within our rapidly expanding company.

What You'll Do

• Deliver exceptional hospitality and team support while achieving daily profitability and budgeted financial targets.
• Maintain a fully staffed training team and lead “Always On Training” programs.
• Collaborate with the Kitchen Manager and Lead Portfolio Captain to mentor future leaders and review team goals quarterly.
• Uphold Culinary & Safety Standards while coaching food quality, plating, and ticket times.
• Promote high execution of S.P.E.C.F.M. and lead daily food-focused mini meetings.
• Foster a fun, inclusive environment that encourages public praise and private coaching.
• Track Performance & Guest Experience by monitoring QSA scores, online sentiment, labor productivity, and guest count targets.
• Communicate menu rollouts and adjustments to ensure consistency and guest satisfaction.

Requirements

• Proven ability to lead high-performing shifts focused on guest experience and team support.
• Strong understanding of profitability metrics and cost management.
• Experience in culinary training, team development, and retention strategies.
• Skilled in coaching food quality, plating standards, and health/safety compliance.
• Ability to foster a positive, inclusive, and high-retention work environment.
• Strong communication skills for menu rollouts and team development.
• Familiarity with labor productivity, ticket time standards, and QSA metrics.
• Capable of conducting interviews, assigning trainers, and signing off on new hires.

Nice to Have

• Experience in a remote work environment.
• Knowledge of hospitality technology tools.
• Previous experience in a leadership role within the hospitality industry.

What We Offer

• Competitive salary with opportunities for advancement.
• Employee discounts at various hospitality locations.
• Comprehensive training and development programs.
• A supportive and inclusive work environment.
• Opportunities to participate in new restaurant openings across Canada and the USA.

Join Northland Properties, a 100% Canadian-owned company recognized for exceptional hospitality. We are committed to building a network of talented professionals dedicated to providing outstanding guest experiences. Explore our exciting career opportunities at Northland Careers.