Operations Admin Coordinator - Remote Opportunity

About the Role

We are seeking an Operations Admin Coordinator to join our dynamic team at The Social Hub. This remote position is your chance to be the quiet force that keeps our hotel operations running smoothly. As our Operations Admin Coordinator, you will own all the behind-the-scenes admin that powers the guest experience, ensuring that every guest-facing colleague can perform their roles effectively.

What You'll Do

• Handle all finance-related tasks for the hub, including guest ledger checks, deposits, refunds, and city tax.
• Manage the full guest journey from an admin perspective, including pre-arrival checks and group preparation.
• Respond to online reviews and support with complaints in a timely and human way.
• Train colleagues on new admin and finance SOPs and share updates when improvements roll out.
• Support with stock management, bike rentals, office supplies, and other daily admin needs.
• Engage with guests over the phone, assisting with their questions and redirecting them when necessary.
• Build genuine connections with guests, recommend activities, and help elevate their stay.
• Proactively solve challenges and bring fresh ideas to enhance the guest experience.

Requirements

• 2-3 years of experience in a similar administrative role.
• Strong communication skills, both written and verbal.
• Attention to detail and the ability to spot inconsistencies before they become problems.
• A quick learner who enjoys mastering new systems and becoming the go-to expert.
• A quality mindset with pride in getting things right.
• Fluency in English; knowledge of Dutch is a plus.

Nice to Have

• Experience in the hospitality industry.
• Familiarity with finance and administrative software.
• Ability to work in a fast-paced environment.

What We Offer

• The opportunity to work at a dynamic, multi-national company that is a game-changing innovator in hospitality.
• Work for a Certified B Corp® company that balances profit with positive impact.
• Opportunities for personal and professional growth within the company.
• Awesome discounts in all our properties across Europe for you and your friends and family.
• A vibrant workplace full of events, fun colleagues, and comprehensive benefits.

At The Social Hub, we embrace diversity and welcome individuals of all backgrounds. Your authenticity is what makes our team diverse and inclusive. Join us as we redefine hybrid hospitality!