Team Leader - Knoopologist (Café Management)

About the Role

We are seeking a passionate and experienced Team Leader for the Knoopologist position at Knoops, where you will play a pivotal role in delivering exceptional customer experiences and crafting high-quality beverages. This Team Leader role offers the opportunity to lead a dynamic café team in London, England, and ensures that every customer enjoys a memorable Knoops experience.

What You'll Do

• Lead Daily Operations: Oversee the smooth running of the café, ensuring excellent customer service, efficient workflow, and adherence to high-quality standards.
• Inspire & Motivate the Team: Act as a role model, fostering a positive and collaborative work culture where everyone thrives and contributes to success.
• Training & Development: Support the onboarding and continuous training of baristas to uphold Knoops’ high beverage preparation and customer service standards.
• Customer Engagement: Be the face of the café, welcoming customers, handling queries, and ensuring every guest enjoys a memorable Knoops experience.
• Quality Assurance: Maintain the highest standards in beverage preparation, presentation, and café cleanliness.
• Stock & Inventory Management: Ensure stock levels are maintained, and ordering is accurate to support daily operations without wastage.
• Problem-Solving: Address any operational challenges swiftly and efficiently to keep the café running smoothly.

Requirements

• Proven Leadership Experience: Experience in a supervisory or team leader role within a café, hospitality, or retail environment.
• Passion for Beverages: A love for crafting high-quality drinks and a desire to share that enthusiasm with both customers and the team.
• Strong Communication Skills: Ability to inspire, guide, and motivate a diverse team while building positive relationships with customers.
• Operational Savvy: Comfortable handling stock management, scheduling, and daily operational tasks efficiently.
• Customer-Centric Mindset: A dedication to creating exceptional customer experiences and fostering loyalty.
• Calm & Composed Under Pressure: Ability to manage a fast-paced environment and resolve challenges confidently.
• Team Spirit: A supportive leader who thrives on seeing the team succeed and grow together.

Nice to Have

• Experience with specialty beverages or chocolate-based drinks.
• Knowledge of café operations and customer service best practices.
• Familiarity with inventory management systems.

What We Offer

• Competitive salary range of £45,000 - £55,000 per year.
• Flexible working arrangements to support work-life balance.
• Opportunities for training and development to enhance your skills.
• A vibrant and inclusive work culture that celebrates diversity.
• Employee discounts on all products and beverages.
• Supportive team environment where your contributions are valued.
• Chance to be part of a meaningful brand that values craftsmanship and originality.