Member Care Advocate - Remote Position

About the Role

We are seeking a dedicated and compassionate Member Care Advocate - Remote to join our team. In this role, you will provide exceptional support to our clients, ensuring their needs are met and their concerns are addressed promptly. As a Member Care Advocate, you will play a crucial role in enhancing client satisfaction and engagement.

What You'll Do

• Assist clients with inquiries regarding their healthcare benefits and services.
• Utilize CRM software to track interactions and ensure timely follow-ups.
• Analyze client data to identify trends and improve service delivery.
• Collaborate with cross-functional teams to resolve client issues efficiently.
• Provide coaching and support to new team members as needed.

Requirements

• Strong communication skills, both verbal and written.
• Experience in customer service or healthcare support roles.
• Familiarity with Microsoft Office and data analysis tools.
• Ability to work independently and manage multiple tasks effectively.
• Experience with CRM systems and client management.

Nice to Have

• Bilingual abilities are a plus.
• Experience in claims processing or patient advocacy.
• Knowledge of pharmacy benefits and Medicare policies.

What We Offer

• A wide range of health insurance options including medical, dental, and vision.
• A strong salary and bonus program.
• A robust 401k with company match.
• Transitioning to an ESOP, a team member-owned company.
• A wellness program including financial incentives and fitness stipends.
• A cohesive, family-based culture.
• Charitable contributions and volunteer time.