Hotel Receptionist - Remote Opportunity

About the Role

We are excited to announce an opportunity for a Hotel Receptionist - Remote position at Surya Hotels. This role is perfect for those looking to advance their hospitality career while maximizing guest experiences from the comfort of their own home.

What You'll Do

• Manage hotel reservations and guest inquiries efficiently.
• Assist with check-ins and check-outs, ensuring a smooth process for guests.
• Handle payments, including digital vouchers, with accuracy.
• Answer calls and emails promptly, maintaining a high level of customer service.
• Utilize hotel reservation systems to manage bookings and guest information.
• Provide exceptional customer service, embodying our ‘Ownership with Personality’ values.
• Collaborate with the hotel team to enhance guest satisfaction and experience.
• Participate in training and development opportunities to further your career in hospitality.

Requirements

• Previous experience in hotel reception or a similar role is preferred.
• Familiarity with hotel reservation systems is a plus.
• Strong communication skills and a friendly demeanor.
• Attention to detail and a commitment to providing excellent customer service.
• Proficient in MS Office suite.
• Natural sales ability and an approachable manner.
• Willingness to learn and adapt in a dynamic environment.

Nice to Have

• Experience in a customer-facing role.
• Knowledge of hospitality industry trends.
• Ability to work flexible hours.

What We Offer

• Competitive salary ranging from £30,000 to £35,000 per year.
• Increasing annual leave and tips (Tronc).
• Hotel discounts and discounted dining across the group (up to 50% off).
• Bus fare discount scheme and bike to work scheme.
• Opportunities for career advancement in hospitality.
• Access to Apprenticeships and learning programs.
• Retail and supermarket discounts.
• Employee Assistance Programme through Hospitality Action, including wellness and meditation support.
• Auto-enrolment pension plan.

Join Surya Hotels, part of the Flying Trade Group, and be part of a diverse and dynamic team that operates 14 hotels and bars across East Anglia, Hertfordshire, and Surrey. We are committed to providing exceptional service and creating memorable experiences for our guests. Apply now for the Hotel Receptionist - Remote position and take the next step in your hospitality career!