Marketing Operations Specialist - Remote

About the Role

TouchBistro is looking for a Marketing Operations Specialist to join our team remotely and help enable an extraordinary group of marketers. In this role, you will ensure our marketing processes are efficient and effective. If you love the technical parts of marketing and have the ability to fully utilize and optimize our marketing technology stack, this position is perfect for you. As a Marketing Operations Specialist, you will have a significant impact on our marketing campaigns and overall operational effectiveness.

What You'll Do

• Build and deliver end-to-end marketing campaigns, from initial setup to reporting in the automation tool.
• Collaborate with key stakeholders on the marketing team to manage campaigns, Salesforce integrations, and data management processes.
• Assist in the setup and management of marketing technology platforms, including marketing automation tools and CRM systems.
• Develop, create, and manage reports of marketing KPIs and campaign performance.
• Refine and implement data hygiene best practices to improve data intake workflows.
• Create and maintain accurate documentation for marketing processes and standard operating procedures.
• Aid in the planning, execution, and tracking of marketing campaigns.

Requirements

• Must have at least 6 months of experience in email marketing, including building emails and nurture journeys.
• 6 months of experience using automation tools such as Salesforce or other CRM systems.
• Excellent troubleshooting skills with the initiative to investigate and solve issues.
• Knowledge of marketing processes, campaign execution, lead management, and marketing attribution models.
• Strong verbal and written communication skills, with the ability to collaborate and understand the needs of teammates.

Nice to Have

• Certification or experience in Salesforce Marketing Cloud.
• Experience with Zapier.

What We Offer

• Generous Time Off Program.
• Health, Dental, and Vision Benefits.
• Flexible Health and Wellness Plan.
• Parental Leave & top-up.
• Employee Assistance Program.
• Professional Development opportunities.
• Volunteer Program.
• Monthly Lunches.

About Us

TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, providing essential tools that simplify operations and elevate the dining experience for both operators and customers. TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.