Manager of Onboarding Operations - EMEA Remote

About the Role

We are seeking a skilled Manager of Onboarding Operations - EMEA Remote to join our dynamic team. In this role, you will lead the onboarding process for new clients and ensure a smooth transition into our services. As a Manager of Onboarding Operations, you will play a crucial role in shaping the client experience and driving operational excellence across the EMEA region.

What You'll Do

• Oversee the onboarding operations for clients in the EMEA region, ensuring timely and effective integration.
• Collaborate with cross-functional teams to enhance the onboarding process and improve client satisfaction.
• Utilize data-driven decision-making to assess onboarding performance and implement necessary improvements.
• Manage a team of onboarding specialists, providing guidance and support to foster their professional growth.
• Develop and maintain onboarding documentation and training materials to ensure consistency and clarity.
• Implement strategies to streamline onboarding processes and reduce time-to-value for clients.
• Evaluate client feedback and onboarding metrics to continuously refine the onboarding experience.
• Engage in strategic thinking to align onboarding operations with overall business goals.

Requirements

• 3-5 years of experience in operations management, preferably in onboarding or customer service.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills to effectively collaborate with clients and team members.
• Experience in B2B SaaS environments is highly desirable.
• Proficiency in tools such as Salesforce.com, SAP, and Excel.
• Demonstrated ability to lead and motivate a team in a remote setting.
• Familiarity with payroll operations and compliance standards (U.S. GAAP, Dutch GAAP).
• Strong problem-solving skills and a strategic mindset.

Nice to Have

• Experience with performance management and conflict resolution.
• Knowledge of marketing operations and demand generation.
• Familiarity with payment systems and revenue operations.

What We Offer

• Work from anywhere with flexible paid time off.
• Flexible working hours to accommodate your schedule.
• 16 weeks of paid parental leave to support family needs.
• Mental health support services to ensure your well-being.
• Stock options to share in the company's success.
• A learning budget to foster your professional development.
• Home office budget & IT equipment to set up your workspace.
• Budget for local in-person social events to connect with your team.