Loan Support Specialist - Remote Opportunity

About the Role

We are seeking a dedicated Loan Support Specialist to join our team remotely. In this role, you will provide comprehensive operational support to the Loan Servicing, Loan Underwriting, and Collections departments. Your contributions will ensure the integrity of loan documentation and compliance with regulatory requirements, playing a crucial role in the effectiveness of our lending operations.

What You'll Do

• Perform core operational functions within the Loan Underwriting, Loan Servicing, and Collections departments.
• Ensure accurate and complete loan records, including system data, documentation, and servicing activities, in accordance with federal and state regulations.
• Conduct quality control reviews of loan files and servicing activities to ensure compliance and accuracy.
• Support the Collections department by making outbound collections calls as needed.
• Participate in credit union projects related to loan operations, system enhancements, and regulatory changes.
• Assist with the implementation of new workflows, system updates, and procedural changes.
• Conduct interpersonal relations in a manner that ensures equal treatment for all personnel, staff, and visitors.
• Engage in self-development through training and education as required by the credit union.

Requirements

• High school diploma or GED is required.
• Two years of experience in the field of consumer credit is preferred.
• Ability to learn and apply new skills effectively.
• Strong communication skills, both oral and written, to interact with members and management.
• Good judgment and decision-making skills in various situations.
• Ability to work cooperatively with members, co-workers, and management.
• Must be bondable and able to perform administrative duties as required.

Nice to Have

• Experience with loan servicing software.
• Knowledge of federal and state lending regulations.
• Familiarity with quality control processes in loan operations.

What We Offer

• Competitive hourly wage of $21-$30, commensurate with experience.
• Remote work flexibility, allowing you to work from anywhere.
• Opportunities for professional development and training.
• Supportive team environment focused on collaboration and growth.
• Health and wellness benefits.