Junior Systems Engineer - Remote Support for IT and Casino Systems
About the Role
We are seeking a Junior Systems Engineer to join our team remotely, supporting the development, maintenance, and troubleshooting of IT and casino systems. As a Junior Systems Engineer, you will play a crucial role in integrating hardware and software, supporting RFID systems, and ensuring reliable IT operations for both internal teams and external clients.
What You'll Do
- Design, troubleshoot, and debug software programs to support system enhancements, hardware integrations, and RFID technologies.
- Build and maintain tools for various platforms, including operating systems, networks, and cloud solutions.
- Collaborate with hardware teams to evaluate hardware compatibility and support RFID implementations.
- Install, configure, and maintain servers, workstations, and IT equipment.
- Perform system installations, upgrades, and long-term maintenance for gaming systems and hardware applications.
- Manage user accounts, permissions, and access in systems like Active Directory and enterprise email platforms.
- Document and track IT issues through a ticketing system to ensure timely resolution.
- Monitor and maintain LAN, WAN, and wireless networks for performance and reliability.
- Troubleshoot and resolve network connectivity issues for users and devices.
- Provide Tier 1 and Tier 2 support to resolve software, hardware, and RFID system issues.
- Assist in IT-related projects, including system migrations, software deployments, and infrastructure upgrades.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field or equivalent experience in systems engineering, IT administration, network management, or technical support.
- Proficiency with operating systems (Linux, Windows, macOS).
- Experience with virtualization platforms (e.g., VMware, Hyper-V), microservices, and containerized environments.
- Advanced knowledge of networking protocols (TCP/IP, DNS, DHCP) and tools.
- Familiarity with Active Directory, Office 365, and relational database scripting (PostgreSQL preferred).
- Strong problem-solving and troubleshooting skills.
- Excellent communication and customer service abilities.
- Ability to prioritize and manage multiple tasks in a dynamic environment.
Nice to Have
- Certifications such as CompTIA Network+, Cisco CCNA, or Microsoft Certified: Systems Administrator.
- Knowledge in VMware, Microsoft Windows Servers, and PostgreSQL.
What We Offer
- Competitive salary range of $60,000 - $80,000 annually.
- Remote work flexibility to support a healthy work-life balance.
- Opportunities for professional development and growth within the company.
- Supportive team environment with diverse perspectives.
- Access to the latest technologies and tools in the industry.
This Junior Systems Engineer role offers a unique opportunity to work remotely in the gaming technology sector, providing essential support for IT and casino systems. With a competitive salary and growth potential, it's an attractive position for entry-level candidates.
Who Will Succeed Here
Proficiency in managing and troubleshooting Linux and Windows environments, with hands-on experience in virtualized platforms like VMware and Hyper-V, to ensure seamless integration and performance of IT and casino systems.
Self-motivated and adaptable work style suited for remote environments, demonstrating strong organizational skills to manage multiple tasks effectively while maintaining clear and proactive communication with remote teams.
A foundational understanding of networking concepts such as TCP/IP, DNS, and DHCP, coupled with a problem-solving mindset to quickly diagnose and resolve issues in systems that support both internal operations and client-facing services.
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