IT Service Delivery Manager - Remote Opportunity

About the Role

We are looking for an IT Service Delivery Manager to join us on the rewarding journey we’re taking here at Castle Trust Bank. As a fintech challenger bank, we provide specialist property mortgages, retail finance lending, and savings accounts to a wide range of customers. In this IT Service Delivery Manager remote role, you will be responsible for delivering high-quality IT services across the organization, managing internal Desktop and Application Support teams, and overseeing third-party IT suppliers.

What You'll Do

• Manage major incidents and root cause analysis to ensure swift resolution and service continuity.
• Develop ITSM processes aligned with ITIL standards to enhance service delivery.
• Effectively manage the IT service desk and core systems teams to meet service level agreements (SLAs).
• Maintain Service Improvement Plans to continuously enhance service quality.
• Produce clear service performance metrics for the business to track progress and identify areas for improvement.

Requirements

• Proven experience as an IT Service Delivery Manager with a strong technical background.
• Comprehensive understanding of ITIL (v3 minimum), with ITIL v4 Foundation being desirable.
• Experience leading and mentoring technical support teams and managing third-party suppliers.
• Strong communication and stakeholder management skills are essential.
• Proactive and organized approach with the ability to manage changing priorities.
• Experience with project management methodologies is advantageous.

Nice to Have

• Experience in a fintech environment.
• Knowledge of cloud technologies and their integration into service delivery.
• Certifications in IT Service Management or related fields.

What We Offer

• A competitive salary ranging from £70,000 to £90,000 per year.
• Annual performance-related bonus of up to 10% of base salary based on individual and company performance.
• A generous contributory pension scheme through Hargreaves Lansdown.
• Life assurance and 25 days of annual leave (plus bank holidays) with the option to buy/sell up to 5 additional days.
• Extra paid annual leave for volunteering opportunities.
• Healthcare benefits through Equipsme and free access to BHSF RISE EAP for health and wellbeing support.
• Free eye test vouchers and discounted gym membership.
• Season ticket travel loans (if applicable).

If this IT Service Delivery Manager remote opportunity caught your attention, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work!