Infrastructure and Patching Coordinator - Remote Opportunity

About the Role

We’re hiring an Infrastructure and Patching Coordinator to join our dynamic team remotely. This role is crucial for ensuring that our infrastructure remains secure and reliable while providing exceptional service to our clients.

What You'll Do

• Oversee alerts, patching, maintenance, and customer communications across key platforms such as Datto RMM, Acronis, Veeam, and SonicWall.
• Lead a team in investigating and resolving system alerts before they impact client operations.
• Coordinate and schedule proactive infrastructure activities, including firewall patching and application updates.
• Manage change control for infrastructure modifications, including risk assessments and approval workflows.
• Serve as the primary customer communication liaison for all patching and upgrade activities.
• Log, manage, and update cases using the ITSM platform to ensure timely resolution.
• Collaborate with clients to gather necessary information and implement preventative solutions.
• Support security and system patches across client infrastructures.

Requirements

• Prior experience in an IT or Delivery role, typically at a second line level.
• Strong knowledge of Windows Server and desktop operating systems.
• Experience with backup technologies and monitoring platforms (e.g., Veeam, Acronis).
• Excellent troubleshooting and analytical skills.
• Ability to communicate technical issues clearly to both technical and non-technical stakeholders.

Nice to Have

• Experience working in an IT or Telecom Managed Service environment.
• Relevant vendor or industry qualifications (Microsoft, Cisco).
• An active Microsoft certification.

What We Offer

• Generous holidays: 24 days plus bank holidays and a special day off for your birthday.
• Paid volunteering days to support causes you care about.
• Referral rewards for bringing great talent to our team.
• Regular social events to connect with colleagues.
• Opportunities for professional growth and development.