Implementation Specialist - Remote

About the Role

We are seeking an Implementation Specialist - Remote to join our team at Seedtrust Escrow. In this role, you will be the first point of contact for clients, ensuring a smooth onboarding experience and establishing a trusting partnership. As an Implementation Specialist, you will lead the deployment of our CRM system, guiding clients from kickoff to go-live. This is a fantastic opportunity for someone who thrives in a client-facing position and is passionate about enhancing client experiences.

What You'll Do

• Lead implementations end-to-end: discovery, requirements gathering, configuration, testing, training, and go-live support.
• Build strong relationships with new and existing clients, serving as a trusted advisor during rollout and beyond.
• Configure the CRM to align with real-world workflows while documenting decisions and system setups clearly.
• Train client teams on system usage and best practices to drive adoption and long-term success.
• Monitor client health and proactively identify risks, issues, and opportunities for improvement.
• Troubleshoot technical and workflow issues, escalating bugs and product requests with clear detail and priority.
• Partner with internal teams to enhance implementation processes, documentation, data integrity, and system maintenance practices.

Requirements

• Experience in a client-facing software implementation or technical support role.
• Strong troubleshooting and problem-solving skills; ability to break down complex issues and find solutions.
• Excellent written and verbal communication skills; capable of running meetings, training users, and documenting processes clearly.
• Working knowledge of CRMs and project management tools (e.g., Salesforce, HubSpot, Asana, Jira).
• Ability to manage multiple clients/projects simultaneously while staying organized and following through.
• Comfortable working independently in a fast-paced environment while collaborating closely with a team.
• C1 English Level Required.

Nice to Have

• Experience supporting fertility, surrogacy, egg donation, sperm donation, or clinic program workflows.
• 2–3 years of experience in a technical support, implementation, or customer success role.

What We Offer

• Fully remote work environment.
• Supportive and fairness-focused company culture.
• Opportunity to work with a detail-oriented and outcome-focused team.
• Professional development opportunities to enhance your skills.
• Competitive salary with potential for growth.