Grow Onboarding Specialist - Remote Position

About the Role

We are seeking a dedicated Grow Onboarding Specialist to join our team at PushPress. This remote position is crucial as you will be the first human connection our new clients have after signing up. Your role is vital in guiding new customers through the setup process, ensuring they achieve their first value quickly, and laying the groundwork for their long-term success.

What You’ll Do

• Guide new clients through the PushPress Grow setup, including CRM, A2P registration, and key integrations.
• Deliver onboarding through a mix of one-on-one calls and Intercom-based support.
• Educate clients on workflows aligned to their business goals and operating model.
• Track onboarding progress and proactively follow up to remove blockers.
• Collaborate with Support and Operations teams to identify and close onboarding gaps.
• Review and update Help Docs and PushStart content to improve onboarding clarity.
• Identify early churn signals and escalate risks to Support or Operations teams.
• Provide how-to guidance via chat for customers in the onboarding phase.

Requirements

• Two or more years of experience in SaaS onboarding, implementation, or client-facing roles.
• Strong working knowledge of PushPress Core and Grow, including CRM configuration and workflows.
• Experience leading customer onboarding projects in a SaaS environment.
• Comfort delivering onboarding over video, screen share, and live troubleshooting sessions.
• Strong project management skills with consistent follow-up and milestone ownership.
• Clear, confident communication with the ability to explain technical concepts simply.
• High attention to detail and disciplined use of systems and tracking tools.
• Empathy and calm under pressure when supporting customers who feel overwhelmed.

Nice to Have

• Experience building or improving onboarding playbooks, content, or automation.
• Familiarity with cohort-based onboarding, webinars, or group training sessions.
• Experience supporting CRM pipelines, lead management, or messaging workflows.

What We Offer

• Competitive salary of $60,000 per year.
• Fully remote work environment.
• Opportunities for professional development and growth.
• A supportive and inclusive company culture.
• Flexible working hours to accommodate your schedule.
• Access to the latest tools and technologies.
• Join a global team that values clear thinking and real solutions.