INT VIP Account Manager - Remote Role at SportyGroup

About the Role

As a VIP Account Manager remote at SportyGroup, you will build and maintain strong relationships with our high-value clients, ensuring their satisfaction and overall experience. This role is pivotal in providing personalized and tailored services to our VIP clients, resolving inquiries, requests, or issues, fostering customer loyalty, retention, and maximizing revenue.

What You'll Do

• Build and maintain strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience.
• Provide proactive support to VIP players, ensuring their needs are met promptly and effectively.
• Monitor VIP player activity and engagement, working on VIP-specific campaigns and promotions.
• Analyze data and create internal reports to track performance and client satisfaction.
• Collaborate closely with internal departments to ensure seamless communication and execution of processes, leading to a best-in-class experience for VIPs.
• Stay updated with industry information, policies, and regulations in the iGaming sector.
• Ensure data security and compliance with relevant regulations.

Requirements

• Previous experience as an Account Manager within the iGaming industry.
• Excellent communication and presentation skills.
• Outstanding problem-solving skills with a proactive approach.
• Ability to work under pressure in a team environment, multitasking with projects and tasks.
• Strong drive to achieve and exceed targets.
• Willingness to work weekends.
• Fluency in English is essential.

Nice to Have

• Experience with CRM tools and data analysis.
• Knowledge of player engagement strategies.
• Familiarity with compliance and regulatory requirements in the iGaming sector.

What We Offer

• A competitive salary plus individual performance-based bonuses every quarter.
• 20 days of annual leave plus public holidays.
• South African employment contract.
• Referral bonuses and flash bonuses.
• Top-of-the-line equipment to support your work.
• Annual company retreats to provide great internal networking opportunities.

If you’re interested in this VIP Account Manager remote role, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.