Field Service Representative - Remote Opportunities
About the Role
We are seeking a dedicated Field Service Representative to join our team at KASCO. In this role, you will be responsible for providing top-notch service and support to our customers in the meat processing and retail food industries. This is a fantastic opportunity for someone looking to work remotely while making a significant impact in the field.
What You'll Do
- Perform maintenance and preventative maintenance on food processing equipment, including band saws, meat grinders, and slicers.
- Conduct safety audits on customer equipment to ensure compliance and safety standards.
- Maximize sales through effective delivery and sale of KASCO products and services during customer visits.
- Prospect new business opportunities within your territory, targeting independent specialty stores and small chains.
- Provide technical support to customers on the proper use of equipment and maintain inventory control at customer locations.
- Manage your route territory efficiently, ensuring timely service and customer satisfaction.
- Utilize technology, including laptops and tablets, to produce invoices and manage orders effectively.
- Adhere to all safety regulations and maintain a professional image of KASCO at all times.
Requirements
- High School diploma or equivalent; business or trade school education preferred.
- Strong mechanical and electrical aptitude with related technician repair skills.
- Excellent interpersonal skills with the ability to build relationships and rapport with customers.
- Self-motivated and goal-oriented with a strong entrepreneurial drive.
- Ability to operate electronic devices and manage inventory effectively.
- Valid driver's license and a clean driving record.
- Ability to lift and move heavy equipment as needed.
- Strong attention to detail and ability to follow directions accurately.
Nice to Have
- Previous experience in field service or technical support roles.
- Knowledge of food processing equipment and industry standards.
- Familiarity with inventory management systems.
What We Offer
- Competitive salary with performance-based incentives.
- Remote work flexibility with a focus on work-life balance.
- Comprehensive training and ongoing professional development.
- Supportive team environment with opportunities for growth.
- Health and wellness benefits.
This Field Service Representative role at KASCO offers a unique opportunity to work remotely while providing essential support in the food processing industry. With competitive pay and a focus on professional development, it's an attractive position for skilled technicians.
Who Will Succeed Here
Strong mechanical aptitude with hands-on experience in maintaining and troubleshooting food processing equipment, including knowledge of hydraulic and pneumatic systems.
Proficient in remote technical support tools and methods, demonstrating the ability to diagnose issues over the phone or via video calls while maintaining a customer-centric approach.
Experience in inventory management systems, ensuring accurate tracking of parts and equipment, with a proactive mindset towards optimizing resource allocation in a remote work environment.
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