F&B Supervisor - Remote Opportunity at Hilton

About the Role

We are seeking an experienced F&B Supervisor for a remote opportunity at Hilton. As an F&B Supervisor, you will ensure efficient and professional service in food and beverage operations while maintaining strict cost and inventory management to secure budgeted profits. This role is pivotal in ensuring that all guests receive optimal service in line with Hilton's standards, policies, and procedures.

What You'll Do

• Maintain high customer service awareness by focusing on guests in all hotel food and beverage facilities, including restaurants, bars, room service, and takeout.
• Communicate clearly with customers and colleagues, taking personal responsibility and initiative to solve problems and create a positive impact.
• Contribute ideas and suggestions to improve hotel operations and environment procedures.
• Proactively promote Hilton's services and facilities to guests and clients.
• Ensure safety for yourself and others while fulfilling all duties and responsibilities.
• Be knowledgeable about the food and beverage menu and provide detailed explanations to guests.
• Understand dining requests and make appropriate suggestions.
• Consult with managers to agree on actions to improve customer service and execute them.
• Propose menus that cater to a variety of nationalities.
• Be familiar with all menus within the hotel and recommend other outlets to guests.
• Actively check team members' product knowledge during each shift.
• Execute procedures and processes to ensure all areas of the restaurant meet required standards during breakfast, lunch, and dinner service.
• Check reservation status for the day and ensure the restaurant and team members are prepared for table settings and large bookings.
• Assist bartenders and kitchen members as needed and carry out tasks as requested by the manager.
• Explain shift details to all team members.
• Greet guests with a smile, assist with coats and bags, and introduce yourself.
• Guide guests to their tables.
• Respond promptly to guest inquiries and questions, confirming with the manager if unsure.
• Ensure all service procedures are executed to required standards.
• Confirm that all areas are cleaned and maintained according to operational procedures.
• Supervise daily restaurant rosters, ensuring they align with changing business levels and make necessary adjustments to meet F&B team service standards and budget goals.
• Manage labor assigned to each shift, meeting customer expectations while achieving desired labor costs.
• Assist the restaurant manager in conducting all members' onboarding and on-the-job training.
• Provide constructive feedback on performance after every shift to enhance team members' skills and confidence.
• Demonstrate professional skills and lead by example, providing leadership and direction to all team members during shifts.
• Ensure shift checks, handovers, and briefings are conducted effectively.
• Perform any other reasonable duties and responsibilities as assigned. You may also assist other departments in the hotel as directed by your supervisor.

Requirements

• 2-4 years of supervisory experience in a 4-star or 5-star hotel.
• Fluency in English, both verbal and written.
• Motivated with a passion for all tasks, eager to learn new skills and knowledge to improve personal performance.
• Flexible and responsive to changing requirements, including requested tasks.
• Maintain a high team spirit by collaborating and supporting colleagues to achieve team goals.
• Strong leadership and training skills.
• Outgoing personality willing to work long hours.

What We Offer

• Competitive salary range of $45,000 - $60,000 per year.
• Comprehensive health benefits.
• Opportunities for career growth and development.
• Flexible working hours and remote work options.
• A supportive team environment.
• Employee discounts on Hilton stays and services.
• Training and development programs.
• Work-life balance initiatives.