Talantix.io
Remote Position•13.03.26
AI SCORE 8.2

EdTech Support and Community Manager - Remote

$60K–$80K/year
RemoteEdTech
Customer Support•Community Management•German Language•CRM Systems•AI Tools•Video Editing

About the Role

We are looking for an EdTech Support and Community Manager to join our dynamic team in a fully remote capacity. As an EdTech Support and Community Manager, you will play a crucial role in enhancing user experience and engagement within our community. This position is ideal for someone who is passionate about education technology and has a strong command of the German language.

What You'll Do

  • Provide exceptional support to users, addressing inquiries and resolving issues related to our EdTech platform.
  • Engage with the community through various channels, fostering a supportive and inclusive environment.
  • Develop and implement effective community management strategies to enhance user engagement and satisfaction.
  • Collaborate with the product team to relay user feedback and contribute to product improvements.
  • Organize and facilitate online events and webinars to educate users about our platform and its features.

Requirements

  • Proven experience in customer support or community management, preferably in the EdTech sector.
  • Fluency in German and English, with excellent communication skills.
  • Strong problem-solving abilities and a customer-centric approach.
  • Familiarity with CRM systems and community engagement tools.
  • Experience with AI tools and educational technologies is a plus.

Nice to Have

  • Experience in video editing and content creation.
  • Knowledge of financial operations and SaaS revenue models.
  • Background in sales or client management.

What We Offer

  • Meaningful work in an AI-first environment that values innovation.
  • Full exposure to AI education topics, enhancing your professional development.
  • Clear ownership of your role from day one, allowing you to make a significant impact.
  • Fully remote setup, providing flexibility and work-life balance.
  • Opportunity to shape support processes and contribute to the growth of our community.
  • Access to AI Academy content for continuous learning and development.
Language Requirements
GermanC1
EnglishC1
BasicIntermediateAdvancedNative
Why This Job8.2 of 10

This role offers a unique opportunity to engage with users in the EdTech space while working remotely. The combination of meaningful work and a focus on AI education makes it a compelling position.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

Proficient in CRM systems like Salesforce or HubSpot, enabling efficient tracking of customer interactions and providing tailored support.

→

Experience in managing online communities using platforms such as Discourse or Slack, fostering engagement and ensuring users feel valued and heard.

→

Strong analytical mindset with familiarity in AI tools for customer support like chatbots or automated ticketing systems, enhancing efficiency in resolving user inquiries.

Learning Resources

→Customer Success: How to Reduce Churn and Increase Retentioncourse
→The Complete Guide to Community Managementarticle
→Understanding CRM Systems: A Guide for Beginnersguide

Career Path

EdTech Support and Community Manager - Remote(Now)→Customer Success Manager(1-2 years)→Director of Community Engagement(3-5 years)

Market Overview

Market Size 2024
$6.5B
Annual Growth
15.2%
AI Adoption in Customer Support
70%
Investment in EdTech Support
+25%
Labour Demand for Support Roles
+20%
Avg Salary for Community Managers
$75K

Skills & Requirements

Required
Customer SupportCommunity ManagementGerman Language
Growing in Demand
Data AnalysisMultilingual SupportSocial Media Management
Declining
Basic Call Center OperationsTraditional Helpdesk Software

Domain Trends

Rise of AI Chatbots
AI chatbots are now handling 60% of customer inquiries, reducing wait times and improving user satisfaction.
Focus on User-Centric Community Engagement
Companies are shifting towards building user-centric communities, with 45% of EdTech firms investing in community management tools.
Integration of Video Content for Support
Video tutorials and support content are becoming essential, with 55% of users preferring video over text-based help articles.

Industry News

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