Designate General Manager - Casino Operations

About the Role

We are seeking a Designate General Manager to join our team at The Rank Group, a leader in the gaming industry. This is a unique opportunity to step into a leadership role with ownership, influence, and real opportunity, all while working in a fast-paced environment. As a Designate General Manager, you will prepare to run one of the UK’s most recognized and trusted casino venues. This position is not just about maintaining operations; it’s for leaders who thrive on taking ownership, shaping culture, developing people, and growing a business. You will create a place that teams and customers genuinely love.

What You'll Do

• Lead your venue to its full potential, from the gaming floor to the bar.
• Utilize data and insights to drive revenue, visitation, and margin growth.
• Coach and develop managers into confident future leaders.
• Uphold player protection and compliance in a regulated environment.
• Create a culture where customers feel valued and teams feel proud to belong.

Requirements

• Experience leading large teams in high-volume, customer-led environments.
• A commercial mindset with confidence in using data and managing P&L.
• Resilience paired with confidence and assured decision-making.
• Strong judgment in regulated or standards-driven settings.
• Proven ability to develop others and help shape a great working culture.

Nice to Have

• Ability to work a mix of daytime and evening shifts, including some weekends.
• A natural connection with customers and a people-centered approach.

What We Offer

• A competitive GM-level salary with bonus potential of up to 60%.
• Car allowance and private medical insurance.
• Support for personal management licenses and leadership development.
• Ongoing mentoring and a culture that genuinely puts people first.
• Opportunity to influence every part of a venue and lead teams of 35–150 people.

If you are ready to lead somewhere that gives you the space to excel, we’d love to hear from you. Join us as a Designate General Manager and take the next step in your career!