Customer Support Representative - Remote with Logistics Experience

About the Role

We are seeking a dedicated Customer Support Representative - Remote with logistics experience to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance in navigating their logistics needs. You will work closely with various departments to ensure smooth operations and high customer satisfaction.

What You'll Do

• Provide timely and accurate responses to customer inquiries regarding logistics, order management, and transportation operations.
• Utilize CRM software and help desk tools like Zendesk and Jira to manage customer interactions effectively.
• Assist customers with payment questions, account inquiries, and technical support issues.
• Collaborate with team members to resolve conflicts and enhance the overall customer experience.
• Participate in team-building activities and corporate events to foster a supportive work environment.

Requirements

• 1-2 years of experience in customer support, preferably in logistics or related fields.
• Strong communication skills and the ability to empathize with customers.
• Proficiency in using help desk software and CRM tools.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Bilingual candidates are highly encouraged to apply.

Nice to Have

• Experience with freight brokerage or supply chain management.
• Familiarity with UX/UI design principles.
• Knowledge of Microsoft Word and other office software.

What We Offer

• Competitive salary in USD, commensurate with experience.
• 10+ business days of paid time off annually.
• Eligibility for hybrid work mode after initial onboarding.
• All necessary equipment provided to ensure a productive work environment.
• A supportive team culture that values collaboration and personal growth.