Customer Success Intern - Remote

About the Role

Join Building Swell as a Customer Success Intern and make a significant impact in the fast-evolving construction industry by supporting customers and enhancing their experience with our innovative technology. This Customer Success Intern role is fully remote, allowing you to work from anywhere while being part of a cross-disciplinary team dedicated to customer satisfaction.

What You'll Do

• Focus on customer support and driving customer success through effective communication.
• Develop and maintain strong customer relationships to ensure satisfaction and loyalty.
• Collaborate with engineering, design, and marketing teams to enhance customer experience.
• Use analytics to inform customer success strategies and improve service delivery.
• Engage with customers to gather feedback and provide insights to the team.
• Contribute to a diverse and inclusive workplace culture that values kindness and curiosity.
• Learn about prefab shop operations and the AEC (Architecture, Engineering, and Construction) industry.
• Participate in training sessions and professional development opportunities.

Requirements

• Currently pursuing a degree in a relevant field (AEC preferred).
• Clear and concise writing skills for effective communication.
• Comfortable speaking with customers and addressing their needs.
• Organized and reliable with a strong work ethic.
• Eager to learn about the AEC industry and customer success strategies.

Nice to Have

• Previous experience in customer service or support roles.
• Familiarity with analytics tools and customer relationship management software.
• Interest in innovative technologies within the construction sector.

What We Offer

• Opportunity to work in a fast-growing technology company.
• Experience in the innovative construction sector.
• Flexible working environment that promotes work-life balance.
• Collaboration with a diverse team of experts from various fields.
• Focus on professional development and learning opportunities.