Customer Service Representative - Remote Position

About the Role

We are looking for a Customer Service Representative to join our team at CaixaBank. This remote position offers an exciting opportunity to engage with clients and provide exceptional service while working from the comfort of your home. You will be responsible for advising and marketing our products and services, ensuring that we meet our commercial objectives and client needs.

What You'll Do

• Provide excellent customer service aligned with our new business model.
• Analyze market trends within your territory to anticipate client needs.
• Work collaboratively with your team to achieve common goals.
• Promote best commercial practices and contribute to their implementation.
• Manage daily operations and administrative tasks effectively.

Requirements

• Minimum experience in a network of offices or similar roles.
• Strong analytical skills and results-oriented mindset.
• Excellent communication and social skills.
• Familiarity with digital services offered by the bank (e.g., Operativa Now, Sign, Pay).
• Ability to listen actively and respond to client needs.

Nice to Have

• Experience in financial services or banking.
• Knowledge of compliance regulations and internal procedures.
• Skills in negotiation and closing sales.

What We Offer

• Competitive salary ranging from €30,000 to €40,000 annually.
• Flexible remote work environment.
• Opportunities for professional development and growth.
• Supportive team culture focused on collaboration.
• Comprehensive benefits package including health insurance and paid time off.