Customer Service Representative - Remote Opportunity

About the Role

We're hiring a Customer Service Representative to join our dynamic team at CMC. This role offers a unique opportunity to work remotely while providing exceptional service to our customers in the construction reinforcement industry. As a Customer Service Representative, you'll play a vital role in supporting our sales team and ensuring customer satisfaction.

What You'll Do

• Engage with customers via telephone and face-to-face interactions, providing recommendations and price/job quotes.
• Assist in maintaining showroom displays and managing inventory levels.
• Track open sales orders and process tickets to the billing department while managing cash reports.
• Attend sales meetings and training sessions, performing additional duties as necessary.
• Prepare detailed sales orders and quotes, contributing to weekly sales reports.
• Communicate effectively with customers about our products and services.
• Perform rebar material takeoffs and understand the scope of work for accurate communication.

Requirements

• Minimum of 3 years of sales experience preferred, with knowledge of construction-related products being a plus.
• Proficient in MS Word, Excel, Outlook, and Internet browsers.
• Strong decision-making abilities and excellent customer service skills in both verbal and written communication.
• Able to multi-task in a fast-paced environment while staying organized and detail-oriented.
• Bilingual communication in English and Spanish is preferred.
• Must have a personal vehicle for occasional deliveries.
• High School Diploma or GED required.

What We Offer

• Day 1 benefits coverage including low-cost medical, vision, and dental.
• Paid time off and vacation from day one.
• 4.5% company match on 401(k) plans.
• $500 annual company-paid lifestyle benefit.
• Competitive compensation and bonuses.
• Company-paid life and disability insurance.
• Employee stock purchase plan.
• Training and advancement opportunities.

Join CMC, a Fortune 500® company, and be part of a team that is committed to making a positive impact in the construction industry. If you're ready to advance your career and contribute to meaningful work, apply today for this Customer Service Representative remote position!