Customer Service Representative - French-Speaking (Remote)

About the Role

We are hiring a Customer Service Representative - French-Speaking to join our dynamic team at Trainline. This role offers the opportunity to work remotely while providing exceptional support to our customers. As a Customer Service Representative, you will be the friendly voice of Trainline, assisting customers with journey planning and resolving travel inquiries.

What You'll Do

• Take ownership of customer inquiries, ensuring each interaction ends with a satisfied customer.
• Log and update cases using our systems, juggling multiple tools efficiently.
• Share your knowledge of our website and mobile app to enhance customer experience.
• Identify opportunities to provide additional help or advice beyond initial questions.
• Handle payments and sensitive information with professionalism and care.
• Write clear follow-up correspondence and navigate multiple systems with speed and accuracy.
• Stay updated on new features and tools to provide confident and current advice.
• Work independently to exceed customer expectations, escalating issues when necessary.

Requirements

• Fluent or native French speaker.
• Passion for delivering outstanding customer service.
• Previous experience in a customer-facing role.
• Strong written communication skills and attention to detail.
• Comfortable using technology and switching between different systems.
• A team player who thrives in a fast-paced environment.

Nice to Have

• Experience in customer service, especially over the phone.
• Familiarity with GDPR and handling sensitive data.
• Confident verbal communication skills in English.

What We Offer

• Private healthcare and dental insurance.
• Generous work from abroad policy.
• 2-for-1 share purchase plans.
• Electric Vehicle Scheme to reduce carbon emissions.
• Extra festive time off and excellent family-friendly benefits.
• Clear career paths and transparent pay bands.
• Personal learning budgets and regular learning days.
• Hybrid work model with a minimum of 60% office attendance over a 12-week period.

Join us at Trainline, where we prioritize diversity and inclusion, ensuring everyone feels valued and celebrated. If you're excited about making a positive impact in the travel industry, apply now for this Customer Service Representative - French-Speaking position!