Customer Relationship Manager - Remote Opportunity

About the Role

We’re hiring a Customer Relationship Manager to join our innovative team at Rotork. This exciting remote opportunity allows you to be at the forefront of our brand-new Engineered-to-Order (ETO) Hub. As a Customer Relationship Manager, you will play a crucial role in transforming how we deliver complex, customized solutions while ensuring an exceptional customer experience. You will guide customers through the entire order-to-delivery journey, making this a pivotal position within our organization.

What You'll Do

• Act as the single point of contact for customers, delivering clear and confident communication.
• Respond quickly to customer queries and manage expectations throughout the project lifecycle.
• Negotiate with customers and internal teams to meet technical and delivery needs effectively.
• Conduct accurate contract reviews and manage any scope changes that may arise.
• Oversee both technical and commercial aspects of each project, ensuring alignment with customer requirements.
• Track inventory requirements and escalate potential risks early in the process.
• Provide proactive updates on delivery timelines, including potential travel to customer or EPC sites.
• Build strong relationships across engineering, applications, finance, and operations to ensure seamless project execution.

Requirements

• A degree in Mechanical, Electrical, Product Design, or Industrial Engineering (or equivalent experience).
• Experience in analyzing, designing, testing, and improving industrial products.
• Familiarity with structured engineering techniques and methodologies.
• Proficient in task management, defect tracking, requirements capture, and KPIs.
• Excellent communication and relationship-building skills are essential.

Nice to Have

• Willingness to travel as needed for customer engagements.
• Proficiency with Microsoft tools, especially Dynamics CE.
• Strong problem-solving skills and industrial design experience.

What We Offer

• Competitive salary ranging from €60,000 to €80,000 annually.
• Remote work flexibility, allowing you to work from anywhere.
• Opportunities for professional growth and development within the company.
• Engaging work environment with a focus on innovation and customer satisfaction.
• Join a market-leading global company committed to engineering excellence.