Talantix.io
Remote Position•13.03.26
AI SCORE 8.5

Customer Experience (CX) /​ Implementations Lead - Remote

$90K–$120K/year
RemoteAI & Customer ExperienceVisaRelocation
Customer Experience•Project Management•Data Analysis•AI Technologies•Leadership•Communication

About the Role

We are seeking a talented Customer Experience (CX) / Implementations Lead to join our dynamic team. In this fully remote role, you will play a crucial part in enhancing customer satisfaction and driving successful implementations of our AI-driven solutions. As a Customer Experience (CX) / Implementations Lead, you will work closely with clients to understand their needs and ensure that our products meet their expectations. Your feedback will directly shape the product, making a significant impact on our customers' experience.

What You'll Do

  • Lead the implementation of our AI solutions, ensuring a seamless transition for customers.
  • Collaborate with cross-functional teams to enhance customer experience and operational performance.
  • Utilize data analysis to identify trends and improve customer satisfaction metrics.
  • Provide training and support to clients, ensuring they are equipped to use our products effectively.
  • Act as a liaison between customers and the product development team, advocating for customer needs.

Requirements

  • 3-5 years of experience in customer experience, implementations, or a related field.
  • Strong problem-solving skills and the ability to think critically.
  • Experience with project management and operational performance improvement.
  • Familiarity with AI technologies and software engineering principles.
  • Excellent communication and leadership skills.

Nice to Have

  • Experience with Intercom, Gorgias, or similar customer service platforms.
  • Knowledge of accounting or finance workflows.
  • Background in recruiting or talent acquisition.

What We Offer

  • 15 PTO days plus 12 public holidays.
  • Visa sponsorship option for relocation to NYC within 2 years.
  • Learning and development budget for personal growth.
  • Wellness perks to enhance your workday.
  • A high-speed culture with high expectations and opportunities for growth.
Why This Job8.5 of 10

This role offers a unique opportunity to lead customer experience initiatives in a rapidly growing AI company. With significant equity and a strong focus on personal growth, it's an attractive position for those looking to make an impact.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in AI technologies such as machine learning and natural language processing, with the ability to identify customer needs and align them with product capabilities.

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Strong project management skills using tools like Jira or Trello, enabling effective planning and execution of implementation projects in a remote work environment.

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Analytical mindset with experience in data analysis using tools like Excel or Tableau, allowing for the interpretation of customer feedback and enhancement of customer experience strategies.

Learning Resources

→Customer Experience Fundamentalscourse
→AI for Everyonecourse
→Project Management Basicscourse

Career Path

Customer Experience (CX) / Implementations Lead(Now)→Customer Success Manager(1-2 years)→Director of Customer Experience(3-5 years)

Market Overview

Market Size 2024
$12.5B
Annual Growth
16.4%
AI Adoption in CX
75%
Investment in CX Technologies
+45%
Labour Demand for CX Roles
+20%
Avg Salary for CX Implementations Lead
$95K

Skills & Requirements

Required
Customer ExperienceProject ManagementData Analysis
Growing in Demand
Customer Journey MappingVoice of Customer (VoC) AnalysisAI-Driven Personalization
Declining
Traditional Survey MethodsBasic CRM Software

Domain Trends

Personalization through AI
80% of consumers are more likely to make a purchase when brands offer personalized experiences, driving AI adoption in CX strategies.
Integration of Omnichannel Support
Companies with omnichannel customer engagement strategies retain 89% of their customers, highlighting the need for seamless communication across platforms.
Data-Driven Decision Making
Organizations that leverage data analytics in their CX strategies see a 5-10% increase in customer satisfaction scores, pushing the demand for data analysis skills.

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