Customer Care Specialist - Remote Position

About the Role

We’re looking for a Customer Care Specialist - Remote to be the first point of contact for our clients and prospects. In this role, you will ensure that every interaction feels smooth, helpful, and professional. As a Customer Care Specialist - Remote, you will manage customer inquiries through email and chat, providing clear and prompt answers to product questions.

What You'll Do

• Act as the first point of contact for clients and prospects, ensuring a positive experience.
• Manage customer inbox, responding to inquiries via email and chat.
• Answer product questions clearly and promptly, ensuring customer satisfaction.
• Redirect sales or training requests to the appropriate team members.
• Gather detailed information for bug reports and prepare summaries for the technical team.
• Document recurring questions to improve the knowledge base for future reference.
• Collaborate directly with the founders to enhance customer experience.
• Work independently in a remote setup, demonstrating excellent organizational skills.

Requirements

• Excellent written and oral communication skills in English.
• Familiarity with HubSpot CRM is preferred.
• Experience in customer support, preferably in a SaaS or tech environment.
• Detail-oriented, organized, and proactive in handling customer inquiries.
• Comfortable working independently in a remote setup.
• Bonus: Experience with LinkedIn Sales Navigator or other sales tools.

Nice to Have

• Previous experience in a customer care role.
• Knowledge of customer service best practices.
• Ability to adapt to new technologies quickly.

What We Offer

• Freelance, remote position with flexible hours.
• Part-time to start with potential to expand into a full-time role.
• Direct collaboration with the founders, providing a unique opportunity to influence the customer care strategy.
• Gain experience in a fast-paced startup environment.
• Opportunity to grow within the company as it expands.