Control Centre Supervisor - Remote Opportunity

About the Role

Join Swissport UK as a Control Centre Supervisor in a remote capacity, where you'll oversee critical operations and ensure safety compliance. This role is pivotal in managing real-time monitoring of telematics and safety camera data, ensuring swift incident response and operational efficiency.

What You'll Do

• Supervise ICC agents to ensure accurate monitoring and reporting of GSE movements and incidents.
• Analyze telematics and camera footage to identify potential safety concerns.
• Act as the first point of escalation for operational and safety incidents.
• Ensure compliance with safety protocols and escalate issues to the ICC Overall Manager when necessary.
• Coordinate with ground operations, maintenance, and safety teams to investigate and resolve incidents.
• Train and mentor ICC agents, ensuring adherence to best practices.
• Prepare shift reports and incident summaries for management.

Requirements

• Experience in a supervisory role within an operations or control room environment.
• Strong knowledge of telematics and monitoring technologies.
• Ability to make quick decisions under pressure.
• Excellent communication and coordination skills.
• Attention to detail and strong analytical abilities.
• Aviation, logistics, or transport industry experience is an advantage.

Nice to Have

• Experience with incident management systems.
• Knowledge of safety compliance regulations.
• Familiarity with operational efficiency metrics.

What We Offer

• Competitive salary ranging from £50,000 to £60,000 per year.
• Remote work flexibility.
• Comprehensive training and development opportunities.
• Supportive team environment.
• Health and wellness benefits.
• Opportunities for career advancement.