Client Delivery Manager - Remote Position at SAP

About the Role

We are seeking a Client Delivery Manager to join SAP in a remote capacity. In this role, you will be pivotal in managing customer engagements across various regions, ensuring that our clients receive the highest level of service and support. As a Client Delivery Manager, you'll drive customer satisfaction and engagement from the moment they sign on, through onboarding and ongoing service delivery.

What You'll Do

• Act as the primary point of contact for SAP Cloud Customers, focusing on HANA Enterprise Cloud and Cloud Application Services.
• Oversee the entire service delivery lifecycle, ensuring compliance with contractual obligations and governance frameworks.
• Manage customer relationships and drive engagement strategies to enhance satisfaction and service delivery.
• Proactively identify and mitigate risks, ensuring operational security and compliance.
• Foster a culture of continuous improvement, enhancing the effectiveness and efficiency of services delivered to customers.

Requirements

• 3+ years of experience in consulting and support projects, with a focus on customer engagement.
• Strong project management skills and experience in enterprise cloud environments.
• Bachelor's degree or equivalent experience.
• Hands-on experience with SAP Basis and/or certifications in major Hyperscaler platforms.
• Fluent in Japanese and business-level English with excellent communication skills.

Nice to Have

• Certifications in Project Management (e.g., PMP).
• Experience in managing IT-enabled services in automated environments.
• Knowledge of SAP’s cloud ERP business offerings.

What We Offer

• Competitive salary and benefits package.
• Opportunities for continuous learning and professional growth.
• A collaborative and inclusive work environment.
• Flexible working models to support work-life balance.
• Access to cutting-edge technology and resources.