Claims Specialist - Remote Position at CEVA Logistics

About the Role

CEVA Logistics is seeking a Claims Specialist to join our dynamic team in a remote capacity. As a global leader in supply chain solutions, we are dedicated to connecting people, products, and providers across the globe. With over 110,000 employees in more than 170 countries, we pride ourselves on delivering smarter, safer, and more sustainable solutions for our customers.

What You'll Do

• Efficiently coordinate the claims administration process from lodgement through to settlement.
• Work closely with CEVA’s team of vehicle operators and preferred repair network throughout the claims process.
• Utilize desktop assessment tools to validate claims quotations and ensure accuracy.
• Resolve disputes that may arise from rejected claims, damaged vehicles, or other issues.
• Identify preventative strategies that will decrease the damage incident ratio.
• Apply and enforce CEVA’s Vehicle Logistics Terms & Conditions with respect to extended warranties.

Requirements

• Experience in claims handling across various disciplines (motor, CTP, workers compensation, public liability, etc.).
• Strong understanding of the claims handling process.
• Excellent verbal and written communication skills, with the ability to produce clear and concise documentation.
• Sound dispute resolution, influencing, and negotiating skills.
• Proficiency in MS Office and a willingness to learn new systems and technology.

Nice to Have

• Experience in logistics or transportation industries.
• Familiarity with insurance policies and procedures.
• Previous experience in a remote working environment.

What We Offer

• Competitive salary and benefits package.
• Flexible, hybrid, and remote work options.
• Personal wellbeing programs including Employee Assistance Program and Volunteer Time Off.
• Professional development opportunities through our global online platform.
• Diversity and inclusion initiatives that reflect our commitment to a diverse workplace.