Talantix.io
JW Lees•18.03.26
AI SCORE 7.5

Bar and Waiting Team Member - Join Our Family at JW Lees

$24K–$30K/year
OfficeHospitality
Customer Service•Teamwork•Communication•Hospitality

About the Role

We are looking for a Bar and Waiting Team Member to join our fabulous team at JW Lees. This role offers a unique opportunity to work in a vibrant environment where you will be at the forefront of delivering exceptional customer service. As a Bar and Waiting Team Member, you will be focused on providing best-in-class service to our customers, ensuring they have a memorable experience.

What You'll Do

  • Provide outstanding customer service, tailoring your approach to meet the needs of each guest.
  • Support your teammates in all areas, fostering a collaborative and friendly work environment.
  • Become knowledgeable about our beers and confidently recommend food and drink to customers.
  • Act as a brand ambassador for JW Lees, promoting our values and commitment to quality.
  • Participate in training and development programs to enhance your skills and career progression.

Requirements

  • Previous experience in hospitality is a plus, but not essential.
  • A proactive and supportive attitude, with a passion for providing excellent service.
  • Ability to work effectively in a team and contribute to a positive atmosphere.
  • Strong communication skills and a friendly demeanor.
  • Willingness to learn about our products and services.

Nice to Have

  • Experience in a bar or restaurant setting.
  • Knowledge of food and beverage pairings.
  • Interest in craft beers and brewing.

What We Offer

  • Competitive pay plus cash tips and tronc (card tips paid into your bank).
  • Annual profit share bonus to share in the company's success.
  • 30% discount on food and drink across our pubs, inns, and hotels for you and your friends and family.
  • 50% off food when on shift.
  • Discounted stays in our hotels and inns.
  • 24-hour confidential wellbeing support and counselling provided by the Licensed Trade Charity.
  • Great opportunities for career growth through internal and external development programs.
  • Enhanced maternity, paternity, and adoption policies.
  • Access to JW BenefitHub for a range of high street and online discounts.
Language Requirements
EnglishB2
BasicIntermediateAdvancedNative
Why This Job7.5 of 10

This Bar and Waiting Team Member role at JW Lees offers a vibrant work environment with competitive pay and excellent benefits. Join a family-owned brewery with nearly 200 years of tradition!

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

Demonstrates exceptional customer service skills with a focus on creating memorable experiences using effective communication techniques and conflict resolution strategies.

→

Exhibits a collaborative mindset, thriving in a fast-paced team environment where adaptability and flexibility are essential to meet the dynamic needs of customers.

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Possesses a proactive attitude towards learning and development, eager to gain feedback and improve service techniques to enhance overall guest satisfaction.

Learning Resources

→Customer Service Training - The Basicscourse
→How to Provide Excellent Customer Servicearticle
→Effective Communication Skills for Customer Servicecourse

Career Path

Bar and Waiting Team Member(Now)→Shift Supervisor(1-2 years)→Restaurant Manager(3-5 years)

Market Overview

Market Size 2024
$450B
Annual Growth
10.5%
AI Adoption in Customer Service
75%
Investment in Customer Experience Tech
+32%
Labour Demand for Customer Service Roles
+15%
Avg Salary for Junior Customer Service Roles
$35K

Skills & Requirements

Required
Customer ServiceTeamworkCommunication
Growing in Demand
Emotional IntelligenceData AnalysisDigital Communication Tools
Declining
Traditional Telephony SystemsBasic Email Support

Domain Trends

Rise of AI Chatbots
AI chatbots are expected to handle 80% of customer interactions by 2025, streamlining customer service processes.
Omni-channel Support Demand
75% of customers expect consistent interactions across channels, driving the need for integrated customer service platforms.
Personalization in Customer Experience
Companies using personalized customer service strategies see a 20% increase in customer satisfaction ratings.

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