Associate Customer Support Specialist - Remote

About the Role

We are looking for an Associate Customer Support Specialist - Remote to join our dynamic team at Fleetio. As an Associate Customer Support Specialist, you will be the first point of contact for customers using Fleetio's fleet management software, providing essential technical support and ensuring customer satisfaction. This role is perfect for someone who is passionate about helping others and is looking to grow their career in a supportive and innovative environment.

What You'll Do

• Serve as the primary point of contact for basic technical support and product-related inquiries.
• Provide exceptional customer service for tier 1 tickets via phone and email.
• Demonstrate knowledge of fleet management software features and functionalities.
• Collaborate with Support Specialists and Shift Leads to resolve customer issues.
• Identify opportunities to improve customer support processes.
• Work Monday to Friday from 9am to 6pm EST.

Requirements

• Previous experience in customer or technical support, preferably in software.
• Knowledge of fleet management software is a plus.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Customer-centric mindset with a passion for support.
• Strong organizational skills.
• Proficiency in customer support tools and software.
• Flexibility to work occasional evenings or weekends.

Nice to Have

• Experience in a SaaS environment.
• Familiarity with CRM systems.
• Basic understanding of technical troubleshooting.

What We Offer

• Health/dental coverage options.
• Vision insurance.
• Incentive stock options.
• 401(k) match of 4%.
• 4 weeks PTO, increasing at year two.
• 12 company holidays + 2 floating holidays.
• Parental leave for birthing and non-birthing parents.
• FSA & HSA options.
• Short and long-term disability coverage.
• Community service funds and professional development funds.
• Wellbeing fund and business expense stipend.
• Remote working friendly since 2012.