Assistant Reception Manager - Hospitality Industry

About the Role

We are seeking an enthusiastic Assistant Reception Manager to join our team at Novotel Suites Paris CDG Airport Villepinte. As an Assistant Reception Manager, you will play a crucial role in ensuring that our guests receive the highest level of service and hospitality. This position offers a unique opportunity to work in a dynamic environment where you can develop your leadership skills and contribute to the success of our hotel.

What You'll Do

• Assist the Reception Manager in managing and developing the reception team, ensuring excellent guest service.
• Organize daily reception operations, including managing arrivals and departures.
• Communicate effectively with guests, addressing inquiries and resolving issues with diplomacy.
• Utilize specific software tools, including FOLS and OPERA, for reservations and billing.
• Promote the hotel’s image and ensure compliance with internal procedures.
• Optimize revenue through upselling and fostering guest loyalty.
• Provide training and development for team members in both technical skills and service attitudes.
• Contribute ideas to enhance service quality and improve the guest experience.

Requirements

• Minimum of 1 year of experience in a similar role.
• Proficiency in FOLS and OPERA software.
• Strong communication skills, both verbal and written.
• Ability to train and develop team members effectively.
• Excellent organizational and planning skills.
• Good command of English and strong computer skills (Excel, Word).
• Educational background in Hospitality (CAP/BTS/DUT/Bac+2).
• At least 4 years of professional experience in the hospitality industry.

Nice to Have

• Experience in a managerial position within the hospitality sector.
• Knowledge of additional languages.
• Previous experience with customer service training.

What We Offer

• Attractive salary package paid over 13 months.
• Two consecutive days off each week.
• Continuous working hours.
• Meal allowances.
• Company health insurance.
• Employee discounts at Accor hotels worldwide.
• Opportunities for career development within the Accor group.
• Supportive work environment with a focus on team collaboration.