Talantix.io
Ocrolus•01.03.26
AI SCORE 8.5

Application Support Engineer - Remote Role in FinTech

$80K–$120K/year
RemoteFinTech
SQL•Java•Python•Git•Jira•AWS•Debugging•Incident Management

About the Role

We're hiring an Application Support Engineer to join our dynamic team at Ocrolus. As an Application Support Engineer remote, you will play a crucial role in troubleshooting production issues and providing solutions to client-reported problems. Join us at the intersection of AI and fintech, where we help lenders automate workflows and enhance their decision-making processes.

What You'll Do

  • Troubleshoot production issues affecting our operations with a sense of urgency.
  • Provide solutions to client-reported issues for various projects.
  • Understand the application flows and processes.
  • Provide clear steps to reproduce an issue for engineering teams when a bug is identified.
  • Conduct root cause analysis (RCA) when needed.
  • Support continuous improvement by identifying recurring issues and proposing solutions to reduce or eliminate such issues.
  • Ensure SLA adherence for keeping applications running in a highly available environment.
  • Collaborate effectively as a team player, taking responsibility for driving tickets to resolution.

Requirements

  • Graduation in IT, Computer Science, or any Engineering discipline.
  • 4+ years of hands-on experience in Software/Application support roles.
  • Hands-on skills with SQL Queries, Tables, Joins, etc.
  • Experience in debugging/supporting web applications using at least one popular web framework in Java/Python.
  • Excellent debugging and strong problem-solving skills.
  • Experience with Version Control Systems like Git and GitHub.
  • Must have experience with incident management and ticketing tools like JIRA.
  • Willingness to work in 24/7 rotational shifts.
  • Excellent client-facing skills along with excellent written and verbal communication skills in English.
  • Good to have prior experience working with cloud infrastructure like AWS.

Nice to Have

  • Experience with cloud services and infrastructure.
  • Knowledge of AI and data analytics.
  • Familiarity with fraud prevention techniques.

What We Offer

  • Be part of a fast-paced, high-growth startup environment.
  • Chance to collaborate with industry veterans (CRO, CTO, CPO, CFO, COO, Head of Legal) in each department.
  • Best in market compensation, unique perks, flexible benefits, and ESOPs.
  • Flexible working hours and unlimited PTO.
  • A culture grounded in empathy, curiosity, humility, and ownership.
  • Commitment to fostering an inclusive workplace.
Language Requirements
EnglishC1
BasicIntermediateAdvancedNative
Why This Job8.5 of 10

This remote Application Support Engineer role at Ocrolus offers a unique opportunity to work in the fast-paced fintech industry with competitive compensation and a supportive team environment.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in SQL for database troubleshooting and query optimization, with hands-on experience in using tools like MySQL or PostgreSQL to manage and analyze client data.

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Self-motivated and disciplined remote worker, capable of managing time effectively and prioritizing tasks in a fast-paced environment, especially when dealing with incident management and debugging.

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Strong analytical mindset with a problem-solving approach, utilizing languages like Java and Python to develop quick fixes and enhance system performance in response to production issues.

Learning Resources

→SQL Basics for Data Sciencecourse
→How to Manage Customer Support for Software Applicationscourse
→Incident Management: A Complete Guidearticle

Career Path

Application Support Engineer(Now)→Senior Application Support Engineer(1-2 years)→Application Support Manager(3-5 years)

Market Overview

Market Size 2024
$45B
Annual Growth
10.5%
AI Adoption
37%
Investment in FinTech
+25%
Labour Demand for SQL Roles
+15%
Avg Salary for Application Support Engineer
$85K

Skills & Requirements

Required
SQLJavaPython
Growing in Demand
Data AnalysisCloud Computing (AWS)DevOps Practices
Declining
Oracle PL/SQLVBScript

Domain Trends

Rise of NoSQL Databases
As organizations prioritize flexibility, NoSQL databases are seeing a 20% increase in adoption, impacting traditional SQL roles.
Increased Focus on Data Security
With 45% of companies citing data breaches as a major concern, there is a growing demand for SQL professionals with security expertise.
Shift Towards Automated Incident Management
Around 30% of businesses are investing in automated incident management solutions, reducing the need for manual debugging and support.

Industry News

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