Talantix.io
King Risk Partners•04.03.26
AI SCORE 8.5

AMS360 Agency Management System Support Specialist - Remote

$60K–$80K/year
RemoteInsurance Technology
AMS360•Customer Support•Microsoft Office•Project Management•Communication Skills•Data Tracking

About the Role

We are seeking an experienced AMS360 Agency Management System Support Specialist - Remote to join our dynamic team. In this role, you will provide essential support for the AMS360 system, assisting clients in navigating its features and functionalities. Your expertise will be crucial in ensuring a seamless experience for our users, enhancing their productivity and satisfaction.

What You'll Do

  • Provide expert support for the AMS360 Agency Management System, addressing client inquiries and troubleshooting issues.
  • Collaborate with clients to understand their needs and provide tailored solutions to enhance their use of the AMS360 system.
  • Conduct training sessions for clients to help them maximize the benefits of the AMS360 system.
  • Track and report on client interactions, ensuring all issues are documented and resolved in a timely manner.
  • Work closely with the development team to relay client feedback and suggest improvements to the AMS360 system.

Requirements

  • 2-5 years of experience in customer support or a related field, preferably with AMS360 or similar systems.
  • Strong communication skills, both verbal and written, to effectively assist clients.
  • Proficiency in Microsoft Office Suite and other relevant software tools.
  • Ability to work independently and as part of a team, demonstrating strong collaboration skills.
  • Experience in the insurance industry is a plus, particularly in commercial property and casualty insurance.

Nice to Have

  • Familiarity with project management tools and methodologies.
  • Experience in client management and administrative support roles.
  • Knowledge of data tracking and reporting processes.

What We Offer

  • Competitive salary ranging from $60,000 to $80,000 annually.
  • Comprehensive medical, dental, and vision insurance.
  • 401(k) plan with employer match to help you save for retirement.
  • Generous paid time off (PTO) policy to ensure work-life balance.
  • Tuition reimbursement for professional development and growth.
  • Employee assistance program for personal and professional support.
Why This Job8.5 of 10

This AMS360 Agency Management System Support Specialist role offers a unique opportunity to work remotely while supporting clients in the insurance industry. With competitive pay and comprehensive benefits, it's an attractive position for experienced professionals.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in AMS360 with hands-on experience in troubleshooting and optimizing system functionalities to enhance user satisfaction.

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Strong project management skills with a proven ability to coordinate multiple support requests simultaneously while maintaining a high level of organization in a remote work environment.

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Analytical mindset with experience in data tracking and reporting, enabling effective identification of user issues and trends to improve the overall customer experience.

Learning Resources

→AMS360 User Guideguide
→Customer Support Fundamentalscourse
→Effective Communication in Customer Supportarticle

Career Path

AMS360 Agency Management System Support Specialist - Remote(Now)→Customer Success Manager(1-2 years)→Senior Customer Success Manager or AMS360 Product Specialist(3-5 years)

Market Overview

Market Size 2024
$1.2B
Annual Growth
8.5%
AI Adoption in AMS360
35%
Investment in AMS Technology
+50%
Labour Demand for AMS360 Specialists
+20%
Avg Salary for AMS360 Support Specialists
$70K

Skills & Requirements

Required
AMS360Customer SupportMicrosoft Office
Growing in Demand
Data AnalyticsCRM Software Proficiency (e.g., Salesforce)Cloud Computing Knowledge
Declining
Legacy System Support (e.g., older agency management systems)Basic Microsoft Office Skills (e.g., Word, Excel)

Domain Trends

Increased Automation in Agency Management
Agencies are adopting automated workflows, with 60% of firms reporting increased efficiency due to automation in 2023.
Shift to Cloud-Based Solutions
Over 70% of agencies are migrating to cloud-based AMS solutions, enhancing accessibility and collaboration.
Focus on Data Security and Compliance
With 50% of agencies prioritizing data security, compliance with regulations like GDPR is becoming essential, leading to a 40% increase in demand for specialists in this area.

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