Tier 1 Technical Support Specialist - Remote

About the Role

We are seeking a dedicated Tier 1 Technical Support Specialist to join our remote team. In this role, you will provide exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively. As a Tier 1 Technical Support Specialist, you will be the first point of contact for customers experiencing technical difficulties, and your expertise will help them navigate through challenges related to Microsoft 365, Azure, and other technical platforms.

What You'll Do

• Respond to customer inquiries and technical issues via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues, including Windows OS and networking problems.
• Utilize ticketing systems to track and manage customer support requests.
• Provide guidance on Microsoft Dynamics 365 and other SaaS applications.
• Collaborate with cross-functional teams to resolve complex technical issues.

Requirements

• 1-2 years of experience in a technical support role, preferably as a Tier 1 Technical Support Specialist.
• Strong understanding of Microsoft 365, Azure, and Windows OS.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate technical concepts clearly to non-technical users.
• Familiarity with ticketing systems such as Zendesk.

Nice to Have

• Experience with VMware and Veeam.
• Knowledge of HRIS and payroll management systems.
• Background in customer service or healthcare support.

What We Offer

• Competitive salary ranging from $50,000 to $70,000 per year.
• Comprehensive health, dental, and vision insurance.
• 401K plan with company match.
• Paid time off and paid holidays.
• Flexible spending accounts and employer-paid life insurance.