Technical Support Engineer - Remote EMEA

About the Role

We are looking for a Technical Support Engineer to join our team at CodeRabbit. This is a remote position focused on the EMEA region. As a Technical Support Engineer, you will play a crucial role in ensuring our customers maximize their experience with our AI-driven code review platform. You will be the bridge between our cutting-edge technology and our customers, who are innovative software engineers.

What You'll Do

• Work directly with customers to troubleshoot, debug, reproduce, and resolve complex technical issues.
• Educate customers on the best product usage, ensuring they maximize the value out of our AI-powered tools.
• Set up Zoom calls with customers to resolve issues and improve their experience.
• Support the customer success and sales teams on sales, retention, and expansion motions.
• Collaborate with developers to identify defects and opportunities for product improvement.
• Test new features and develop tools to enhance our deployments and auto-support infrastructure.
• Analyze our existing customer base to minimize risks and enhance serviceability.
• Contribute to internal and external knowledge bases and drive continuous improvement in our processes.

Requirements

• At least 2 years of experience in technical support or a customer-facing technical role.
• Excellent communication skills with business fluency in spoken and written English.
• A passion for delivering a high-quality customer experience.
• Experience with modern ticketing and customer support systems.
• Strong problem-solving skills with the ability to debug complex technical issues.

Nice to Have

• Proficiency in at least one programming or scripting language.
• Experience with code review processes and tools.
• Familiarity with observability, RCA, and debugging practices.
• Strong understanding of modern software development practices and version control systems.
• Bachelor’s degree in computer science, engineering, mathematics, or a related field.

What We Offer

• Work on cutting-edge technology with real-world impact.
• A collaborative and innovative environment.
• Competitive salary and benefits.