Technical Account Manager - Remote AI Solutions

About the Role

We’re looking for a Technical Account Manager to join our Customer Experience team and ensure the technical success and long-term satisfaction of Rossum’s top-tier enterprise customers. In this Technical Account Manager remote role, you’ll be the go-to technical partner for our largest accounts, designing and implementing workflows that help them scale faster with less manual effort. If you’re excited about scalable technical support and AI-first customer journeys, you’ll fit right in.

What You’ll Do

• Act as the primary technical point of contact for assigned enterprise customers.
• Design and implement custom document workflows using Rossum’s configuration tools and extensions.
• Advise customers on API integrations and best practices for connecting Rossum to internal systems.
• Troubleshoot and resolve technical issues, advocating for customers’ needs.
• Coordinate with cross-functional teams during complex solution delivery.
• Deliver training and create documentation to ensure customer adoption and success.
• Monitor account health, track KPIs (automation rates, processing speed, quality), and proactively address issues.
• Relay product feedback to our Product & Engineering teams.

Requirements

• 5+ years in customer-facing technical roles, ideally in B2B SaaS.
• Strong track record in solving technical challenges and driving customer success.
• Experience in Business Process Mapping and Technical Requirements Gathering.
• Hands-on skills with APIs, JSON, web applications, and system integrations.
• Excellent communication and enterprise stakeholder management skills.
• Adaptable, quick to learn, and highly collaborative.
• Bonus points for Git, SQL, Python, or experience in a scale-up environment.

What We Offer

• 5 weeks of vacation.
• 5 sick days.
• Extra 2 weeks of paternity leave.
• Stock options (ESOP) – share in Rossum’s long-term success.
• Budget for personal development, education, and language courses.
• High-end tech (MacBook, external monitor, keyboard of your choice).
• Team offsites, regular meetups, and a friendly, ambitious team.
• Other statutory benefits in Romania.