Team Member - Customer Experience Role

About the Role

We are seeking a dedicated Team Member to join our vibrant team at Treetop Golf. This role is perfect for those who are passionate about providing exceptional customer experiences. As a Team Member, you will play a crucial role in ensuring that every guest has a memorable visit. This is a part-time position with a commitment of 20 hours per week, and we offer a competitive hourly wage of £12.30.

What You'll Do

• Engage with guests to create a welcoming atmosphere and ensure they have a fantastic experience.
• Anticipate guests' needs and provide assistance proactively.
• Work collaboratively with your team to maintain a supportive and flexible work environment.
• Participate in training and development opportunities to enhance your skills.
• Adhere to company policies and procedures to ensure a safe and enjoyable environment for all.

Requirements

• Fluent in written and spoken English.
• Friendly and approachable personality.
• Ability to work evenings, weekends, and Bank Holidays.
• Willingness to receive feedback and improve.
• Strong attention to detail to ensure guest satisfaction.

Nice to Have

• Previous experience in a customer service role.
• Interest in the leisure or entertainment industry.
• Flexibility to adapt to changing situations.

What We Offer

• £12.30 per hour.
• Performance-related monthly bonus program.
• Access to our team wellbeing app for mental health support.
• Industry-leading perks and benefits.
• Free food and hot drinks on duty for shifts longer than 6 hours.
• Friends and family discounts on food, drink, and mini golf off duty.
• Company contribution pension plan.