Team Leader Customer Service - Remote Position

About the Role

We are excited to announce an opening for a Team Leader Customer Service - Remote position at Avedo, a brand of Ströer X. This role is perfect for individuals fluent in both German and English who are looking to lead a dynamic team in a fully remote environment. As a Team Leader, you will play a crucial role in ensuring exceptional customer support services while fostering a positive and communicative atmosphere among team members.

What You'll Do

• Lead a team to achieve qualitative and quantitative project goals.
• Conduct regular employee discussions focusing on professional development, organizational matters, and performance-related topics.
• Plan and facilitate team meetings to ensure alignment and motivation.
• Monitor and ensure quality standards while coaching employees for improvement.
• Actively contribute to optimizing project processes for better efficiency.
• Ensure productivity and profitability are consistently increased.

Requirements

• Fluency in German, both spoken and written.
• Good command of English, both spoken and written.
• Proficient in MS Office.
• Strong judgment and assertiveness in decision-making.
• Structured, performance-oriented working style.
• High self-motivation and independence.

Nice to Have

• Experience in customer service management.
• Familiarity with remote team management tools.
• Previous experience in a freelance or remote work setting.

What We Offer

• Flexible working hours and the ability to work from anywhere.
• An innovative and dynamic work environment that encourages creativity.
• Quick and uncomplicated onboarding process.
• Opportunities for professional development and training.
• A supportive team culture that values communication and collaboration.