Team Lead - Retail (Onsite)
About the Role
We are seeking a dedicated Team Lead - Retail to join our team at Roots. This role is an excellent opportunity for those who are passionate about retail and customer service. As a Team Lead, you will play a crucial role in linking the leadership team and sales associates, ensuring a seamless operational flow in our store. Your leadership will help foster a positive environment focused on exceptional customer experiences.
What You'll Do
- Assist in the operational functions of the store and motivate the team to exceed sales goals.
- Model desired selling and customer service behaviors to promote a positive in-store experience.
- Support the Store Manager and Assistant Managers in their absence, ensuring smooth operations.
- Provide coaching and feedback to associates on customer service fundamentals.
- Contribute ideas to the leadership team that enhance productivity and store operations.
- Oversee daily banking procedures and ensure timely reporting.
- Assist in onboarding and training new associates.
- Communicate performance feedback to store management and ensure adherence to company policies.
Requirements
- 1+ years of experience in a retail apparel environment; luxury retail experience is a plus.
- Proven ability to lead a sales team and be viewed as a leader among peers.
- Strong organizational and problem-solving skills.
- Passion for delivering exceptional customer experiences.
- Ability to collaborate with others while being self-motivated.
- Availability for varied weekly shifts, including weekends and holidays.
Nice to Have
- Experience with POS management.
- Familiarity with retail inventory management.
- Previous experience in a leadership role within retail.
What We Offer
- A dynamic work environment that fosters creativity and teamwork.
- Opportunities for professional growth and development.
- A culture that values inclusivity and diversity.
- Employee discounts on our sustainable apparel and leather goods.
- Flexible scheduling to accommodate work-life balance.
This Team Lead - Retail position at Roots offers a unique opportunity to drive sales and lead a passionate team in a vibrant retail environment. With a focus on customer experience and team collaboration, this role is ideal for those looking to make a significant impact.
Who Will Succeed Here
Proficient in Retail Management systems such as Shopify or Square, with a strong understanding of POS Management that enables efficient transaction processing and inventory control.
Demonstrates a hands-on leadership style, thriving in an onsite office environment, with the ability to motivate and mentor team members to enhance customer service and drive sales.
Possesses a strategic mindset focused on sales strategy development, utilizing data analytics tools to assess sales performance and implement effective improvements in store operations.
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