Talantix.io
Outreach•10.03.26
AI SCORE 8.5

Staff Backend Software Engineer - AI-Powered Support Platform

$140K–$180K/year
RemoteAI/Big Data
Python•Cloud Computing•GenAI•LLM•Distributed Systems•System Design•Data Modeling

About the Role

We are seeking a Staff Backend Software Engineer (Remote) to join our innovative team at Outreach. In this role, you will leverage AI and cutting-edge technologies to empower our Technical Support Engineers (TSEs) to deliver exceptional customer service at scale. As a senior individual contributor, you will be responsible for technical leadership, system design, and the execution of core backend capabilities for our AI-powered support troubleshooting platform.

What You'll Do

  • Partner closely with the Engineering Manager to shape backend architecture and technical strategy.
  • Design and evolve scalable, cloud-native backend systems using Python.
  • Own the technical design and implementation of critical backend domains.
  • Drive architecture decisions that balance scalability, performance, cost, and delivery speed.
  • Lead the design and implementation of GenAI pipelines, including data ingestion, embedding generation, and retrieval-augmented generation (RAG).
  • Ensure GenAI systems are reliable, explainable, and continuously improving.
  • Set and uphold backend engineering standards through high-quality code reviews.
  • Mentor senior and mid-level engineers, providing technical guidance and reviews.

Requirements

  • 8–10+ years of backend software engineering experience.
  • Deep expertise in Python for building production backend systems.
  • Proven experience designing and scaling distributed systems.
  • Strong system design skills, including service decomposition and high-availability architectures.
  • Experience operating large-scale, production systems in the cloud.
  • Hands-on experience with GenAI / LLM-based platforms.
  • Ability to translate ambiguous problems into clear technical direction.
  • Extensive experience conducting code reviews and mentoring engineers.

Nice to Have

  • Experience with vector databases or semantic search systems.
  • Experience building internal platforms or high-leverage infrastructure.

What We Offer

  • Competitive salary and benefits package.
  • Fully remote work environment with flexible hours.
  • Opportunities for professional development and growth.
  • Collaborative and inclusive team culture.
  • Cutting-edge technology and tools to work with.
Why This Job8.5 of 10

This Staff Backend Software Engineer role at Outreach offers a unique opportunity to lead AI-driven support solutions in a fully remote environment.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficiency in Python and experience with frameworks like Django or Flask for building scalable backend systems, as well as familiarity with AI libraries such as TensorFlow or PyTorch for implementing GenAI solutions.

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Strong understanding of cloud computing platforms like AWS or Azure, with experience in deploying distributed systems and designing resilient architectures that can handle high traffic and data loads.

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A lead mindset with a focus on continuous learning and innovation, embracing new technologies such as LLM (Large Language Models) and demonstrating the ability to mentor junior engineers while driving technical direction.

Learning Resources

→Python for Data Science Handbookguide
→Building Scalable Python Web Applications with Djangocourse
→AWS Well-Architected Frameworkarticle

Career Path

Staff Backend Software Engineer - AI-Powered Support Platform(Now)→Engineering Manager - AI Solutions(1-2 years)→Director of Engineering - AI Products(3-5 years)

Market Overview

Market Size 2024
$29.5B
Annual Growth
11.2%
AI Adoption in Software Development
65%
Investment in AI-Powered Solutions
+45%
Labour Demand for Python Developers
+22%
Avg Salary for Staff Backend Engineers
$150K

Skills & Requirements

Required
PythonCloud ComputingGenAI
Growing in Demand
Machine LearningMicroservices ArchitectureAPI Development
Declining
PHPJavaServer Faces (JSF)

Domain Trends

Rise of GenAI in Support Platforms
The integration of Generative AI in customer support platforms is expected to increase by 50% in 2024, enhancing automated responses and user experience.
Shift to Cloud-Native Solutions
Cloud-native applications are projected to grow by 30% year-over-year, as organizations prioritize scalability and flexibility in their backend systems.
Increased Focus on Data Privacy
With 75% of consumers concerned about data privacy, companies are investing in secure data modeling and governance practices, leading to a 40% increase in demand for compliant backend solutions.

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