Talantix.io
Absa Group•10.03.26
AI SCORE 8.5

ServiceNow Specialist ITOM Support Engineer - Remote

$90K–$120K/year
RemoteIT Service Management
ServiceNow•ITOM•CMDB•ITIL•Performance Analytics•Event Management•Workflow Optimization

About the Role

We are seeking a talented ServiceNow Specialist ITOM Support Engineer to join our dynamic team in a fully remote capacity. In this role, you will be responsible for the end-to-end support, optimization, enhancement, and governance of ServiceNow ITOM (Visibility & Health) and Core CMDB platforms in complex enterprise environments. Your expertise will empower our organization to deliver exceptional service and maintain high standards of operational excellence.

What You'll Do

  • Maintain platform stability, performance, and SLA compliance for ServiceNow ITOM and CMDB.
  • Manage upgrades, patches, system clones, releases, and maintenance tasks efficiently.
  • Support incident resolution, major incidents, and disaster recovery processes.
  • Oversee ITOM Discovery, MID Servers, integrations, and ensure CMDB data quality.
  • Implement configurations, enhancements, automated workflows, and new capabilities to improve system functionality.
  • Collaborate with Product Owners, Architects, and Lead Engineers to ensure stability and strategic value delivery.
  • Monitor and improve CMDB data health and compliance, developing dashboards and reporting to drive remediation.
  • Conduct proactive and reactive performance monitoring, identifying risks and improvement opportunities.

Requirements

  • 3 or more years of experience with ServiceNow ITOM Products.
  • 3 or more years of experience with ServiceNow Core CMDB Products and integration capabilities.
  • 2 or more years of experience in ServiceNow ITSM Products.
  • 2 or more years of experience with ITIL or similar IT Service Management frameworks.
  • BSc in Information Technology or equivalent diploma is advantageous.
  • ServiceNow Certified Administrator (CSA) certification is preferred.
  • Strong knowledge of ServiceNow ITOM Visibility and Health, Performance Analytics, and Reporting.
  • Excellent communication skills and the ability to work collaboratively in a remote environment.

Nice to Have

  • Experience with Hardware and Software Asset Management.
  • Knowledge of Configuration Management and Operational Support.
  • Familiarity with governance frameworks and technical standards.

What We Offer

  • Competitive salary range of $90,000 - $120,000 per year.
  • Fully remote work environment with flexible hours.
  • Opportunities for professional development and continuous learning.
  • Comprehensive benefits package including health insurance and retirement plans.
  • Supportive and inclusive company culture focused on growth and innovation.
Language Requirements
EnglishC1
BasicIntermediateAdvancedNative
Why This Job8.5 of 10

This role offers a unique opportunity to work remotely as a ServiceNow Specialist ITOM Support Engineer, focusing on enhancing ITOM platforms with a competitive salary and flexible hours.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Strong proficiency in ServiceNow ITOM, particularly in managing CMDB configurations and performance analytics, ensuring smooth operations in enterprise environments.

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Self-motivated and organized individual who excels in a fully remote work setting, demonstrating excellent time management skills to handle multiple tasks and prioritize effectively.

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Analytical mindset with a solid understanding of ITIL best practices, enabling the candidate to optimize workflows and improve service delivery through data-driven decisions.

Learning Resources

→ServiceNow ITOM Implementation Guideguide
→ServiceNow Fundamentalscourse
→ITIL Foundation Certification Trainingcourse

Career Path

ServiceNow Specialist ITOM Support Engineer - Remote(Now)→ServiceNow ITOM Lead Engineer(1-2 years)→ServiceNow ITOM Architect(3-5 years)

Market Overview

Market Size 2024
$7.5B
Annual Growth
15.2%
AI Adoption in ITOM
42%
Investment in ServiceNow Solutions
+30%
Labour Demand for ITOM Specialists
+25%
Avg Salary for ServiceNow ITOM Engineer
$120K

Skills & Requirements

Required
ServiceNowITOMCMDB
Growing in Demand
Cloud ManagementAutomation Scripting (JavaScript)Data Analytics
Declining
JIRA Service DeskTraditional ITSM Tools

Domain Trends

Increased Automation in IT Operations
Over 60% of organizations are implementing automation in their IT operations, leading to enhanced efficiency and reduced operational costs.
Integration of AI and Machine Learning
42% of ITOM professionals are leveraging AI and ML for predictive analytics and performance optimization, significantly improving incident response times.
Shift to Cloud-Based ITOM Solutions
The demand for cloud-based ITOM solutions is expected to grow by 35% by 2025, as organizations move away from on-premises systems to improve scalability and flexibility.

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