Service Delivery Analyst - Remote Position

About the Role

We are seeking a Service Delivery Analyst remote to join our dynamic team at Tangoe. This position is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. As a Service Delivery Analyst remote, you will play a crucial role in managing customer telecom invoices and ensuring a seamless experience for our clients.

What You'll Do

• Monitor client invoices to ensure all expected invoices are received and loaded into Tangoe’s expense management tools.
• Allocate client charges to appropriate cost centers and General Ledger (GL) codes based on client rules.
• Resolve any invoicing or billing issues with telecom carriers.
• Maintain and reconcile telecom inventory.
• Work with cross-functional teams to develop and enforce clear processes and procedures.
• Produce and deliver financial reports such as APGLs and invoice files, supporting customers by answering questions and correcting issues.
• Act as a liaison between customers and internal teams for the build, quality assurance, and implementation of custom reports.
• Understand and speak to trends in mobile monthly invoice data and custom reporting when needed.

Requirements

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in a similar role.
• Strong quantitative abilities with experience in database management, data gathering, and analysis.
• Proficient with business applications and Microsoft Office applications (Excel, Word, Access, Outlook, PowerPoint).
• Knowledge of SQL and Business Objects is a plus.
• Familiarity with telecommunications is a plus.
• Excellent written business communication and verbal presentation skills.
• Strong analytical skills and knowledge of invoicing/payment processing.
• Strong customer service skills and the ability to work/adapt in a fast-paced environment.
• Self-starter with the ability to multi-task, manage workload, be accountable, and deliver results.

Nice to Have

• Experience with telecom expense management software.
• Certifications related to project management or customer service.
• Familiarity with financial reporting tools.

What We Offer

• A competitive salary ranging from $70,000 to $90,000.
• Comprehensive benefits package including health, dental, and vision insurance.
• Opportunities for professional development and career advancement.
• Flexible working hours and remote work options.
• A collaborative and inclusive company culture.