Talantix.io
University of Melbourne•27.01.26
AI SCORE 8.5

Senior ServiceNow Technical Developer - Transform Higher Education

$125K–$136K/year
OfficeHigher EducationWWVisa
ServiceNow•JavaScript•AngularJS•ITIL•Agile•DevOps

About the Role

We are seeking a Senior ServiceNow Technical Developer to join our team at the University of Melbourne. In this role, you will enhance and maintain our strategic enterprise service management platform, contributing to the transformation of service delivery in a world-class educational environment. As a Senior ServiceNow Technical Developer, you will be pivotal in designing and developing innovative ServiceNow applications, providing platform upgrades, and collaborating with diverse teams to deliver complex solutions.

What You'll Do

  • Design and develop custom ServiceNow applications, including business rules, client scripts, and workflows to meet complex business requirements.
  • Coordinate ServiceNow upgrades, releases, and patches across production and non-production environments, ensuring system integrity and auditability.
  • Monitor platform performance, implement preventative maintenance, and lead enhancements to meet high client satisfaction KPIs.
  • Work closely with scrum teams and stakeholders across the university to plan, design, and implement complex ServiceNow solutions.
  • Drive digital transformation initiatives that shape the service experience for thousands of users.

Requirements

  • Certified ServiceNow Application Developer with extensive experience in large-scale implementations.
  • Deep technical knowledge and a passion for driving innovation in enterprise service management.
  • Strong background in enterprise application development, including expertise in JavaScript, AngularJS, and ServiceNow-specific development tools.
  • Experience with system integration, web services, and service-oriented architecture.
  • Knowledge of ITIL practices and experience in Agile and DevOps methodologies.
  • Excellent problem-solving skills and the ability to lead multi-functional teams in resolving complex issues.

Nice to Have

  • Additional ServiceNow certifications.
  • Experience in a higher education environment.
  • Familiarity with cloud technologies and platforms.

What We Offer

  • Competitive salary of AUD 125,191 - AUD 135,504 per annum plus 17% superannuation.
  • Salary packaging and access to a range of discounted services including health insurance.
  • Health and well-being services, including a leading Employee Assistance Program.
  • Supportive flexible work arrangements to empower your work-life balance.
  • Progressive leave provisions to support your personal and professional development.

The University of Melbourne is committed to creating an inclusive and equitable workplace where all individuals feel valued and respected. We encourage applications from Aboriginal and Torres Strait Islander people, and we are dedicated to providing reasonable adjustments for candidates throughout the application process.

If you are ready to unlock your career potential and make a significant impact in higher education, apply now for the Senior ServiceNow Technical Developer position!

Language Requirements
EnglishC1
BasicIntermediateAdvancedNative
Why This Job8.5 of 10

This role offers a unique opportunity to work at a prestigious university, contributing to digital transformation and service delivery improvements.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

About University of Melbourne

Explore University of Melbourne careers in 2026 and discover exciting job opportunities across remote, hybrid, and office roles. Utilize advanced filters to refine your search, track your applications effortlessly, and gain valuable insights into the university's work culture. Stay updated with the latest vacancies and take the next step in your career at the University of Melbourne today.

Industry
Tech
Location
On-site

Who Will Succeed Here

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Proficient in ServiceNow development with hands-on experience in customizing and configuring ServiceNow applications, particularly in the context of higher education service delivery.

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Strong familiarity with JavaScript and AngularJS for building dynamic applications and user interfaces, combined with a solid understanding of ITIL processes to ensure alignment with best practices in service management.

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Experience in Agile and DevOps methodologies, with a proactive approach to problem-solving, enabling the candidate to adapt quickly to changing project requirements and collaborate effectively in an office setting.

Learning Resources

→ServiceNow Developer Documentationguide
→JavaScript for Beginnerscourse
→Understanding ITIL Frameworkarticle

Career Path

Senior ServiceNow Technical Developer(Now)→ServiceNow Architect(2-4 years)→Director of Service Management(5-7 years)

Market Overview

Market Size 2024
$12.5B
Annual Growth
24.3%
AI Adoption
45%
Investment
+35%
Labour Demand
+30%
Avg Salary
$130K

Skills & Requirements

Required
ServiceNowJavaScriptAngularJS
Growing in Demand
ServiceNow IntegrationHubLow-Code DevelopmentCloud Management
Declining
AngularJS 1.xjQuery

Domain Trends

Increased Automation in Higher Education
Institutions are adopting ServiceNow to automate workflows and improve efficiency, with 60% of universities reporting increased automation efforts in 2024.
Rise of Low-Code Platforms
The adoption of low-code platforms is increasing, with 70% of ServiceNow developers expected to utilize low-code tools by 2025 to accelerate application development.
Focus on IT Service Management (ITSM)
With 80% of organizations prioritizing ITSM solutions, ServiceNow remains a key player, driving demand for skilled developers in the education sector.

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