Senior Implementation Manager - Remote Opportunity at Rain

About the Role

We are looking for a Senior Implementation Manager to join our team remotely at Rain. In this role, you will play a crucial part in integrating enterprise clients and enhancing our onboarding process across our platform. This Senior Implementation Manager remote position offers the chance to work closely with cross-functional teams, ensuring our partners have a seamless experience while leveraging our innovative offerings.

What You’ll Do

• Facilitate the integration of key company accounts into the platform, ensuring a smooth transition and troubleshooting any issues.
• Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding.
• Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process.
• Train Customer Success Managers (CSMs), Implementation Specialists, and Product Analysts on onboarding and implementation best practices.
• Support the design of onboarding workflows for new business customers.
• Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products.
• Work with CSMs to define business requirements for onboarding and create user stories.
• Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders.

Requirements

• 4-8+ years of implementation experience in B2B SaaS, fintech, or payments, with a track record of successfully delivering complex integrations.
• Technical proficiency: Working knowledge of SQL for data analysis, comfort reading code and API documentation, and ability to write basic scripts for testing and automation.
• Project management skills: Experience juggling multiple implementations simultaneously, managing stakeholder expectations, and driving projects to completion without constant oversight.
• Customer-facing excellence: Ability to communicate complex technical concepts clearly to both developers and business stakeholders, with strong written documentation skills.
• Problem-solving mindset: Analytical approach to troubleshooting, pattern recognition for common issues, and creativity in developing workarounds for platform limitations.
• Startup adaptability: Comfort with ambiguity, ability to context-switch rapidly, and enthusiasm for building processes from scratch in a high-growth environment.

Nice to Have

• Payment industry knowledge: Understanding of card transaction flows, authorization/settlement processes, interchange mechanics, etc.
• Direct experience with card issuing programs or BaaS platforms.
• Familiarity with stablecoins, blockchain, or crypto payment rails.

What We Offer

• Unlimited time off with a requirement to take at least 10 days off.
• Flexible working environment, with options to work from home or in the office.
• Comprehensive health, dental, and vision plans for you and your dependents.
• 401(k) with a 4% company match to help you plan for the future.
• Equity option plan for all employees.
• Health and wellness spending support.
• Team summits and off-sites to strengthen relationships and build a common destiny.