Revenue Cycle Operations Manager - Remote

About the Role

We are seeking an experienced and strategic Revenue Cycle Operations Manager to lead, develop, and scale our rapidly growing billing operations. This remote Revenue Cycle Operations Manager role comes with full management responsibility, including team development, coaching, performance management, workforce planning, and ownership of operational outcomes. This is a highly cross-functional position that sits at the intersection of operations, technology, and patient support.

The Revenue Cycle Operations Manager will serve as the subject matter expert (SME) for insurance eligibility, network status, and medical billing, ensuring accuracy, compliance, and best practices across all workflows. You will oversee billing, eligibility, accounts receivable, collections, and patient support while executing scalable processes and performance metrics to support growth.

What You'll Do

• Lead and manage a team of revenue cycle and/or eligibility specialists, including hiring, onboarding, performance evaluations, coaching, promotions, corrective actions, and professional development planning.
• Serve as the primary subject matter expert for insurance eligibility verification, payer network status, coverage rules, and billing requirements, ensuring team adherence to best practices and payer guidelines.
• Oversee day-to-day revenue cycle operations, including patient billing support, claim resolution, collections, A/R and denial management, administrative discharge, and eligibility workflows.
• Review performance data and trends to identify root causes, risks, and opportunities, translating insights into actionable improvement plans.
• Manage established process flows, SOPs, and training materials for billing and eligibility workflows to ensure consistency, accuracy, and scalability.
• Own and drive ad hoc operational projects to support business growth and process improvement.
• Assign, prioritize, and balance workload across the team to meet productivity targets and SLA commitments while maintaining quality standards.
• Support Senior Manager to partner with Product and Engineering teams to identify, prioritize, and implement system and workflow enhancements that improve billing accuracy, automation, and reporting.

Requirements

• Minimum of 6 years of experience in healthcare administration, revenue cycle management, or medical billing, with 3+ years in a people management role.
• Minimum of 1-2 years of remote work experience in a similar role.
• Demonstrated ability to manage staffing coverage, productivity goals, and daily team operations.
• Strong leadership and team management skills, with the ability to motivate and mentor team members.
• Excellent communication skills, both written and verbal.
• Tech-savvy with strong analytical and problem-solving abilities with a bias for action.
• Proven conflict resolution skills, with the ability to remain calm under pressure and de-escalate tense situations.
• Ability to handle sensitive patient information with confidentiality and professionalism.

Nice to Have

• Experience in billing for women's health services and/or telehealth.
• AthenaHealth and Zendesk experience.
• Comfortable learning new proprietary technology tools.
• Associate’s and/or Bachelor’s Degree.
• Revenue cycle certifications are a plus, but not required.
• Proficiency in Google Office Tools and experience with reporting.

What We Offer

• 100% remote opportunity.
• $70,000 base pay compensation, dependent upon experience.
• Comprehensive health benefits (medical, dental, vision).
• Paid time off.
• Paid holidays.

This remote Revenue Cycle Operations Manager position offers a unique opportunity to lead a dynamic team in a fast-paced environment. If you are passionate about healthcare operations and want to make a significant impact, we encourage you to apply!