Talantix.io
National Ability Center•09.03.26
AI SCORE 8.5

Reservations Manager - Adaptive Sports

$55K–$56K/year
OfficeAdaptive Sports & Recreation
CRM•Reservations Systems•Data Management•Salesforce•Microsoft Office•Google Workspace

About the Role

We are looking for a dedicated Reservations Manager remote to join the National Ability Center team in Park City, Utah. In this full-time role, you will oversee the reservations process, ensuring a seamless experience for participants in our adaptive sports programs. Your leadership will help create life-changing experiences for individuals with disabilities.

What You'll Do

  • Supervise and mentor a team of reservation staff, fostering a collaborative and supportive work environment.
  • Monitor reservation trends and program effectiveness, using data to drive improvements.
  • Ensure the timely processing of reservations, payments, and waivers, maintaining high standards of accuracy and accessibility.
  • Collaborate with cross-functional teams to align service standards and communication strategies.
  • Develop and maintain standard operating procedures (SOPs) for the reservations process.
  • Field questions and feedback from participants and stakeholders, ensuring continuous improvement in service delivery.
  • Assist with fundraising events and represent the National Ability Center at various functions.

Requirements

  • 3 years of experience in reservations or customer experience roles.
  • 2 years of people management experience.
  • Strong knowledge of CRM and reservations systems.
  • Excellent communication skills and the ability to work collaboratively with diverse teams.
  • Ability to manage multiple responsibilities in a fast-paced environment.

Nice to Have

  • Experience with Salesforce or similar CRM platforms.
  • Knowledge of adaptive sports and disabilities.
  • Proficiency in Microsoft Office or Google Workspace.

What We Offer

  • Competitive salary of $55,000 - $56,000 annually.
  • Health, dental, and vision insurance.
  • Paid time off and holidays, including a paid day off on your birthday.
  • 403(b) retirement plan with employer match.
  • Parental leave and pet insurance.
Language Requirements
EnglishB2
BasicIntermediateAdvancedNative
Why This Job8.5 of 10

This Reservations Manager role offers a unique opportunity to lead a dedicated team in the adaptive sports sector, with competitive salary and comprehensive benefits.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in Salesforce CRM and reservations systems, with experience in data management to ensure accurate tracking of participant information and program metrics.

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Strong organizational skills to manage multiple reservation requests and staff schedules effectively in a fast-paced office environment, while fostering a supportive team culture.

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A proactive problem-solver with a passion for adaptive sports, able to empathize with participants and staff, ensuring that all reservations contribute to an enriching experience for individuals with disabilities.

Learning Resources

→Salesforce CRM Basicscourse
→Data Management Best Practicesarticle
→Microsoft Office Training Coursesguide

Career Path

Reservations Manager - Adaptive Sports(Now)→Program Coordinator for Adaptive Sports(1-2 years)→Director of Adaptive Sports Programs(3-5 years)

Market Overview

CRM Market Size 2024
$80B
Annual Growth
14.2%
AI Adoption in CRM
60%
Investment in CRM Technology
+25%
Labour Demand for CRM Roles
+20%
Avg Salary for CRM Managers
$85K

Skills & Requirements

Required
CRMReservations SystemsData Management
Growing in Demand
Data AnalyticsCustomer Experience ManagementIntegration with AI Tools
Declining
Traditional Marketing AutomationBasic Excel Skills

Domain Trends

Increased AI Integration
60% of CRM systems are now incorporating AI to enhance customer interactions and automate workflows.
Focus on Customer Experience
Companies are investing 30% more in CRM solutions that prioritize customer experience, leading to a 25% increase in customer retention rates.
Rise of Mobile CRM Solutions
Mobile CRM usage has grown by 40% in the last year, as organizations seek to empower their teams with on-the-go access to customer data.

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