Remote Technical Support Engineer (L1/​L2)

About the Role

We are looking for a Remote Technical Support Engineer (L1/L2) to join our dynamic team. In this role, you will provide exceptional technical support to our customers, ensuring their satisfaction and success. As a Remote Technical Support Engineer, you will work closely with our engineering and customer success teams to troubleshoot issues and provide solutions.

What You'll Do

• Provide first-level and second-level technical support to customers via various channels.
• Diagnose and resolve technical issues related to PostgreSQL, React, FastAPI, and AWS.
• Assist customers in using our products effectively, ensuring high levels of customer satisfaction.
• Collaborate with cross-functional teams to escalate and resolve complex issues.
• Document solutions and maintain knowledge base articles for future reference.
• Participate in training sessions to enhance your technical skills and product knowledge.
• Contribute to improving support processes and customer experience.
• Work flexible hours to accommodate customer needs across different time zones.

Requirements

• 1-2 years of experience in a technical support role or related field.
• Strong understanding of PostgreSQL, React, FastAPI, and AWS.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate technical concepts clearly to non-technical users.
• Experience with troubleshooting and customer support tools.
• Familiarity with cloud technologies, Linux, and Kubernetes is a plus.
• Fluency in English; additional languages are a plus.
• Strong interpersonal skills and a customer-oriented mindset.

Nice to Have

• Experience with AI data security and predictive assessment tools.
• Knowledge of programmatic advertising and campaign management tools.
• Familiarity with graphic design tools like Adobe Illustrator and Photoshop.

What We Offer

• Competitive salary based on experience.
• Work remotely from anywhere in Latin America.
• Opportunity to work with a talented team.
• Flexible working hours to promote work-life balance.
• Access to training and development resources.
• Supportive company culture focused on growth and collaboration.