Remote Technical Customer Growth Manager - Gaming & Web3

About the Role

We're hiring a Remote Technical Customer Growth Manager to join our dynamic team at Immutable. This role is pivotal in supporting our Korean game studios as they integrate our cutting-edge technology and drive growth strategies on our platform. As a Remote Technical Customer Growth Manager, you will be at the forefront of the gaming revolution, helping studios navigate technical integrations and enhance player engagement.

What You'll Do

• Support Korean game studios through technical onboarding and integration across Passport, APIs, smart contracts, and growth tools.
• Work closely with Customer Growth Managers on partner strategy and help drive measurable outcomes for studios.
• Translate complex technical concepts into clear, practical guidance for non-technical teams.
• Troubleshoot integration issues, triage technical questions, and collaborate with engineering when needed.
• Advise partners on how to activate Immutable’s growth products to improve player acquisition, retention, and monetization.
• Share insights from the Korean market to help shape our product roadmap and partner experience.
• Grow into owning your own portfolio of accounts as demand expands.

Requirements

• Native Korean and strong business English communication skills.
• A technical foundation, such as a degree in computer science or a similar field, or proven equivalent experience.
• Coding proficiency suitable for debugging, implementation support, and technical conversations.
• Experience in customer-facing roles within technology, SaaS, gaming, or high-growth environments.
• Ability to move comfortably between technical problem-solving and commercial growth work.
• A proactive, adaptable mindset with curiosity for Web3, games, and emerging technologies.

Nice to Have

• Crypto native or prior exposure to Web3, gaming, or digital assets.
• Experience in growth, performance marketing, or product experimentation.
• Familiarity with Web3 ecosystems, NFT campaigns, or community-driven growth.
• Experience building and scaling growth frameworks or playbooks in high-growth teams.
• Exposure to cross-market initiatives across Asia or other global regions.

What We Offer

• Globally competitive base salaries and contributions to a long-term fund.
• Employee Stock Options (ESOP) to share in our products' success.
• Flexible working model with hybrid options and remote work capabilities.
• USD $500 WFH allowance to set up your home office.
• USD $600 per annum for internet and phone usage.
• Quarterly End of Cycle Celebration Awards and Dinner.
• Access to free online courses via Udemy for personal growth.
• USD $800 per year for health and wellbeing support.
• 12 weeks of paid leave for new parents and additional benefits for family care.

Join us in shaping the future of gaming! As a Remote Technical Customer Growth Manager, you will play a crucial role in helping our partners thrive in the evolving gaming landscape.