Remote Support Engineer - Database Administrator at Stelo

About the Role

We are excited to announce an opening for a Remote Support Engineer - Database Administrator at Stelo. In this role, you will provide essential technical support for our flagship product, Stelo Data Replicator. As a Remote Support Engineer, you will play a crucial role in helping our customers resolve issues and optimize their use of our software.

What You'll Do

• Provide exceptional technical support to customers using Stelo Data Replicator.
• Assist in the installation, configuration, and performance-tuning of our software.
• Resolve customer inquiries related to relational databases such as Db2, Oracle, and SQL Server.
• Utilize your networking skills to troubleshoot issues in both on-premise and cloud environments.
• Collaborate with the engineering team to identify and resolve product-related issues.
• Document customer interactions and solutions in our support system.
• Participate in training sessions to enhance your knowledge of our products and services.
• Contribute to the continuous improvement of our support processes.

Requirements

• Strong background in relational databases (Db2, Oracle, SQL Server).
• Experience in providing technical support in a software environment.
• Solid understanding of networking concepts and troubleshooting.
• Ability to work independently and manage multiple customer inquiries.
• Excellent communication skills, both written and verbal.
• Experience with cloud environments is a plus.
• 2-5 years of experience as a support engineer or in a similar role.

Nice to Have

• Familiarity with data replication tools and techniques.
• Knowledge of BI analysis and reporting tools.
• Previous experience in a customer-facing role.

What We Offer

• Competitive salary ranging from $80,000 to $100,000 per year.
• Fully remote work environment with flexible hours.
• Comprehensive health benefits and wellness programs.
• Opportunities for professional development and training.
• Supportive team culture that values collaboration and innovation.
• Access to the latest tools and technologies in the industry.
• Generous paid time off and holiday schedule.